AWS Console vs Comstice Mobile Agent

The AWS Console Mobile Application, provided by Amazon Web Services, lets you view and manage a select set of resources and receive push notifications to stay informed and connected with your AWS resources while on-the-go. The Console Mobile Application allows you to configure and receive push notifications for AWS services, monitor resources through a dedicated dashboard, and view configuration details, metrics, and alarms for select AWS services. The Dashboard provides permitted users with an overview of the account status, with real-time data on Amazon CloudWatch, AWS Health Dashboard, AWS Billing and Cost Management, and Recently Visited Services. You can view ongoing issues and follow through to the relevant CloudWatch alarm screen for a detailed view with graphs and configuration options. In addition,you can check on the status of specific AWS services, view detailed resource screens, and perform select actions. The Console Mobile Application requires an existing AWS account. Upon initial setup, the Console Mobile Application lets you stay signed in to multiple identities at once. Login process leverages biometric authentication (on supported devices), making access to AWS resources simple and quick. The Console Mobile Application supports Amazon API Gateway, AWS Artifact, AWS Backup, AWS Health Dashboard, AWS Organizations, Billing and Cost Management, AWS CloudFormation, AWS CloudShell, AWS CloudTrail, Amazon CloudWatch, CodeBuild, Code Commit, Code Deploy, Code Pipeline, Cognito, Control Tower, Amazon DynamoDB, AWS Elastic Beanstalk, Amazon Elastic Compute Cloud (Amazon EC2), EMR, Amazon Elastic Container Service (Amazon ECS), Elastic Kubernetes Service, AWS Identity and Access Management, IAM Identity Center, IoT Core, AWS Lambda, Amazon Relational Database Service (Amazon RDS), Amazon Route 53, Amazon Simple Storage Service (Amazon S3), Secrets Manager, Security Hub, Amazon Simple Queue Service(SQS), Step Functions, Systems Manager, Amazon Virtual Private Cloud (Amazon VPC). The Console Mobile Application supports US East (N. Virginia), US East (Ohio), US West (N. California), US West (Oregon), Africa (Cape Town), Asia Pacific (Hong Kong), Asia Pacific (Hyderabad), Asia Pacific (Jakarta), Asia Pacific (Melbourne), Asia Pacific (Mumbai), Asia Pacific (Osaka), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Milan), Europe (Paris), Europe (Spain), Europe (Stockholm), Europe (Zurich), Middle East (Bahrain), Middle East (UAE), and South America (São Paulo). We regularly release updates with new features. Tell us what features you need and how you would use them with the Feedback link in the Console Mobile Application's menu. We're listening!

Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line. Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line. Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features. Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.