AWS Console vs Oracle Live Experience

The AWS Console Mobile Application, provided by Amazon Web Services, lets you view and manage a select set of resources and receive push notifications to stay informed and connected with your AWS resources while on-the-go. The Console Mobile Application allows you to configure and receive push notifications for AWS services, monitor resources through a dedicated dashboard, and view configuration details, metrics, and alarms for select AWS services. The Dashboard provides permitted users with an overview of the account status, with real-time data on Amazon CloudWatch, AWS Health Dashboard, AWS Billing and Cost Management, and Recently Visited Services. You can view ongoing issues and follow through to the relevant CloudWatch alarm screen for a detailed view with graphs and configuration options. In addition,you can check on the status of specific AWS services, view detailed resource screens, and perform select actions. The Console Mobile Application requires an existing AWS account. Upon initial setup, the Console Mobile Application lets you stay signed in to multiple identities at once. Login process leverages biometric authentication (on supported devices), making access to AWS resources simple and quick. The Console Mobile Application supports Amazon API Gateway, AWS Artifact, AWS Backup, AWS Health Dashboard, AWS Organizations, Billing and Cost Management, AWS CloudFormation, AWS CloudShell, AWS CloudTrail, Amazon CloudWatch, CodeBuild, Code Commit, Code Deploy, Code Pipeline, Cognito, Control Tower, Amazon DynamoDB, AWS Elastic Beanstalk, Amazon Elastic Compute Cloud (Amazon EC2), EMR, Amazon Elastic Container Service (Amazon ECS), Elastic Kubernetes Service, AWS Identity and Access Management, IAM Identity Center, IoT Core, AWS Lambda, Amazon Relational Database Service (Amazon RDS), Amazon Route 53, Amazon Simple Storage Service (Amazon S3), Secrets Manager, Security Hub, Amazon Simple Queue Service(SQS), Step Functions, Systems Manager, Amazon Virtual Private Cloud (Amazon VPC). The Console Mobile Application supports US East (N. Virginia), US East (Ohio), US West (N. California), US West (Oregon), Africa (Cape Town), Asia Pacific (Hong Kong), Asia Pacific (Hyderabad), Asia Pacific (Jakarta), Asia Pacific (Melbourne), Asia Pacific (Mumbai), Asia Pacific (Osaka), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (Ireland), Europe (London), Europe (Milan), Europe (Paris), Europe (Spain), Europe (Stockholm), Europe (Zurich), Middle East (Bahrain), Middle East (UAE), and South America (São Paulo). We regularly release updates with new features. Tell us what features you need and how you would use them with the Feedback link in the Console Mobile Application's menu. We're listening!

License: http://www.oracle.com/pls/topic/lookup?ctx=wsccl&id=eula_demo_ios Live Experience allows you to enhance your customer experience by adding digital communication channels directly in your mobile app In-App Engagement Channels for Web and Mobile: Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating, SMS conversations Seamless transitions between channels and escalating to richer interaction modes Built-in mechanisms for maintaining customer privacy and control Customer Context and Engagement Scenarios: Proactively engage your customers at key moment of their journey Capture customer web and mobile context to support action and decisions within the process Design personalized engagement scenarios based on context, history and business priorities Telephony-to-Digital Escalation: Augment telephony-primed interactions with digital experiences Add visual content to supplement voice communication Accelerate contact center digital transformation by leveraging existing channels and processes Real-time ID Scanning and Verification: Authenticate your customer identities using their mobile device cameras Live Experience app allows you to showcase various customer engagement scenarios with voice, video, screen share, annotations and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.