Comparison

Zoho Assist vs 1Key Secure Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Zoho Assist

Connect to and control remote computers securely from any device. Ideal for IT professionals needing to provide real-time support, share screens, and manage unattended access. Offers features like file transfer, multi-monitor support, and voice commands.

Highlights
  • Remote support sessions
  • Unattended access
  • Screen sharing
  • File transfer (up to 5 GB)
  • Multi-monitor navigation
  • Voice commands (Siri shortcuts)
  • Session notes
Features
Read full description

Zoho Assist is a reliable remote desktop app that allows you to easily and securely connect to remote PCs from any location at anytime. One of the best aspects of Assist is that it works seamlessly across all major platforms. Technicians can use Zoho Assist to launch a remote support, screen sharing, or unattended access session to support customers and fix issues in real time. Key Features Siri shortcuts: Start sessions, search for and connect to distant machines, and more using voice commands. iOS widgets: With the iOS widgets feature, you may save your favorite URS device and access it directly from the home screen. App lock: App lock provides a biometric lock to secure unattended remote support device. Dark Mode: Choose between dark and bright modes based on your preferences. Power options at the remote end: - Log off - Reboot - Shut down Schedule a remote session with a specific time, date, and other details. Use Assist's text chat option to communicate effectively with your customer during an active remote support session. Multi-monitor navigation: Technicians can access and control multiple monitors during a support session. File transfer: Send and receive files (up to 5 GB) from technician device to customer device during a remote session. Session Notes: Take contextual session notes during a session without needing to switch between apps. Screenshots sync: Screenshots captured during a session may now be synced up to the cloud. In-App purchases allow users to subscribe to Zoho Assist which enables these features for them: -File Transfer -Send Ctrl+Alt+Del -Reboot and Reconnect -Schedule Sessions -Session Notes Quick guide: Install Zoho Assist Technician app. Install the Zoho Assist customer app on the device you need to connect to. Initiate a remote support session on your device and then prompt the customer to join the session using the customer app. Privacy Policy and Terms & Conditions: -https://www.zoho.com/privacy.html -https://www.zoho.com/terms.html

About

1Key Secure Access

This app provides passwordless multi-factor authentication and Zero Trust access for modern teams. It replaces traditional passwords with secure, phishing-resistant sign-ins, offering a single trusted key for all applications. Features include biometric logins, device verification, and an integrated authenticator for TOTP codes.

Highlights
  • Passwordless sign-in with biometrics
  • Phishing-resistant authentication
  • Zero Trust access principles
  • Single sign-on for all apps
  • Built-in TOTP authenticator
  • Admin console for user management
Features
Read full description

1Key Secure Access is a passwordless identity and Zero Trust access platform for modern teams. Replace passwords with secure, phishing-resistant sign-in and give your people one trusted key to everything they use. WHY 1KEY • Passwordless sign-in — log in with biometrics or a single tap instead of passwords. • Strong multi-factor authentication that protects every account without the friction. • Zero Trust by design — each device is cryptographically bound and verified on every request, so a stolen password alone is never enough. • One key for every app — single sign-on to the tools your team already uses. BUILT-IN AUTHENTICATOR • Generate and store time-based one-time passcodes (TOTP) for the apps that need them. • Codes work offline and stay protected on your device. FOR ADMINS • Provision and manage users, devices, and access from a single console. • See who has access to what — and revoke it instantly. • Multi-tenant / MSP ready: manage multiple organizations from one place. ENTERPRISE-GRADE SECURITY • Hardware-bound credentials and device verification. • 256-bit encryption. • Built around Zero Trust principles. Whether you're securing a small team or thousands of employees across many organizations, 1Key Secure Access delivers passwordless logins, strong MFA, and Zero Trust access in one app.

Screenshots

Zoho Assist4 screens
1Key Secure Access3 screens

Verdict

The call

The clearest difference is review sentiment: 1Key Secure Access at 100% against Zoho Assist's 64%. 1Key Secure Access also leads on in-app purchases (none vs 2) and update cadence (every 3 days vs monthly). Zoho Assist's advantage is ratings volume (910 vs 1). On price, ads, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Zoho Assist sells 2 in-app purchases, starting at $12.99 per month. 1Key Secure Access asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

1Key Secure Access holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Assist has 910 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 64% of Zoho Assist's written reviews are positive against 100% of 1Key Secure Access's.

UpkeepUpdate frequency

Zoho Assist ships an update monthly, 1Key Secure Access every 3 days. The most recent releases landed on October 30, 2026 and October 24, 2026 respectively.

Scorecard6 real differences · 4 level
Zoho Assist versus 1Key Secure Access: the parameters behind the verdict, then further details
ParameterZoho Assist1Key Secure Access
PriceFreeFree
Rating4.7 (910 ratings)5.0 (1 ratings) — better
Positive reviews63.7% of reviews100.0% of reviews — better
Number of ratings910 — better1
Update frequencyMonthlyEvery 3 days — better
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, Apple Watch
Requires iOS15 — better16.0
Further details — not scored
Size92 MB5 MB
Age rating4+4+
DeveloperZoho Corporation0101 Inc

Customer experience

Zoho Assist

All ratings904 ratings
Positive93.8%
Neutral1.4%
Negative4.8%
Written reviews113 reviews
Positive63.7%
Neutral4.4%
Negative31.9%

1Key Secure Access

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Zoho Assist

Reported bugs

5 issues
  • Keyboard input freezes and/or crashes the app
  • Mouse clicks are extremely delayed
  • Remote printing and remote screen resolution issues
  • Disconnects when app is minimized
  • Waiting for client to approve when it's not the case

Requested features

2 requests
  • Multiple monitor support
  • Auto logout from remote session

1Key Secure Access

Not enough reviews yet to summarise bugs or requests.

In-app purchases

2 purchases

Zoho Assist

Subscriptions2
  • Unattended Standard - Monthly$12.991 Month
  • Remote Support PRO - Monthly$17.991 Month
None

1Key Secure Access

No in-app purchases

Questions

Is Zoho Assist free?
Zoho Assist is free to download, with in-app purchases available.
Is 1Key Secure Access free?
1Key Secure Access is free to download, with no in-app purchases.
Which has better reviews, Zoho Assist or 1Key Secure Access?
1Key Secure Access is rated higher. Zoho Assist averages 4.7 out of 5 from 910 ratings, while 1Key Secure Access averages 5.0 from 1 ratings.
Do Zoho Assist or 1Key Secure Access have ads?
Neither Zoho Assist nor 1Key Secure Access shows ads.
Which is updated more often, Zoho Assist or 1Key Secure Access?
Zoho Assist ships an update monthly, and 1Key Secure Access every 3 days. Most recently, Zoho Assist was updated on October 30, 2026 and 1Key Secure Access on October 24, 2026.

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