Zoho Assist vs 1Key Secure Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zoho Assist
Connect to and control remote computers securely from any device. Ideal for IT professionals needing to provide real-time support, share screens, and manage unattended access. Offers features like file transfer, multi-monitor support, and voice commands.
- Remote support sessions
- Unattended access
- Screen sharing
- File transfer (up to 5 GB)
- Multi-monitor navigation
- Voice commands (Siri shortcuts)
- Session notes
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Zoho Assist is a reliable remote desktop app that allows you to easily and securely connect to remote PCs from any location at anytime. One of the best aspects of Assist is that it works seamlessly across all major platforms. Technicians can use Zoho Assist to launch a remote support, screen sharing, or unattended access session to support customers and fix issues in real time. Key Features Siri shortcuts: Start sessions, search for and connect to distant machines, and more using voice commands. iOS widgets: With the iOS widgets feature, you may save your favorite URS device and access it directly from the home screen. App lock: App lock provides a biometric lock to secure unattended remote support device. Dark Mode: Choose between dark and bright modes based on your preferences. Power options at the remote end: - Log off - Reboot - Shut down Schedule a remote session with a specific time, date, and other details. Use Assist's text chat option to communicate effectively with your customer during an active remote support session. Multi-monitor navigation: Technicians can access and control multiple monitors during a support session. File transfer: Send and receive files (up to 5 GB) from technician device to customer device during a remote session. Session Notes: Take contextual session notes during a session without needing to switch between apps. Screenshots sync: Screenshots captured during a session may now be synced up to the cloud. In-App purchases allow users to subscribe to Zoho Assist which enables these features for them: -File Transfer -Send Ctrl+Alt+Del -Reboot and Reconnect -Schedule Sessions -Session Notes Quick guide: Install Zoho Assist Technician app. Install the Zoho Assist customer app on the device you need to connect to. Initiate a remote support session on your device and then prompt the customer to join the session using the customer app. Privacy Policy and Terms & Conditions: -https://www.zoho.com/privacy.html -https://www.zoho.com/terms.html
1Key Secure Access
This app provides passwordless multi-factor authentication and Zero Trust access for modern teams. It replaces traditional passwords with secure, phishing-resistant sign-ins, offering a single trusted key for all applications. Features include biometric logins, device verification, and an integrated authenticator for TOTP codes.
- Passwordless sign-in with biometrics
- Phishing-resistant authentication
- Zero Trust access principles
- Single sign-on for all apps
- Built-in TOTP authenticator
- Admin console for user management
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1Key Secure Access is a passwordless identity and Zero Trust access platform for modern teams. Replace passwords with secure, phishing-resistant sign-in and give your people one trusted key to everything they use. WHY 1KEY • Passwordless sign-in — log in with biometrics or a single tap instead of passwords. • Strong multi-factor authentication that protects every account without the friction. • Zero Trust by design — each device is cryptographically bound and verified on every request, so a stolen password alone is never enough. • One key for every app — single sign-on to the tools your team already uses. BUILT-IN AUTHENTICATOR • Generate and store time-based one-time passcodes (TOTP) for the apps that need them. • Codes work offline and stay protected on your device. FOR ADMINS • Provision and manage users, devices, and access from a single console. • See who has access to what — and revoke it instantly. • Multi-tenant / MSP ready: manage multiple organizations from one place. ENTERPRISE-GRADE SECURITY • Hardware-bound credentials and device verification. • 256-bit encryption. • Built around Zero Trust principles. Whether you're securing a small team or thousands of employees across many organizations, 1Key Secure Access delivers passwordless logins, strong MFA, and Zero Trust access in one app.
Screenshots
Verdict
The clearest difference is review sentiment: 1Key Secure Access at 100% against Zoho Assist's 64%. 1Key Secure Access also leads on in-app purchases (none vs 2) and update cadence (every 3 days vs monthly). Zoho Assist's advantage is ratings volume (910 vs 1). On price, ads, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Zoho Assist sells 2 in-app purchases, starting at $12.99 per month. 1Key Secure Access asks for nothing beyond the download.
1Key Secure Access holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Assist has 910 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 64% of Zoho Assist's written reviews are positive against 100% of 1Key Secure Access's.
Zoho Assist ships an update monthly, 1Key Secure Access every 3 days. The most recent releases landed on October 30, 2026 and October 24, 2026 respectively.
| Parameter | Zoho Assist | 1Key Secure Access |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (910 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 63.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 910 — better | 1 |
| Update frequency | Monthly | Every 3 days — better |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 15 — better | 16.0 |
| Further details — not scored | ||
| Size | 92 MB | 5 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | 0101 Inc |
Customer experience
Zoho Assist
1Key Secure Access
Bugs and requests
Zoho Assist
Reported bugs
5 issues- Keyboard input freezes and/or crashes the app
- Mouse clicks are extremely delayed
- Remote printing and remote screen resolution issues
- Disconnects when app is minimized
- Waiting for client to approve when it's not the case
Requested features
2 requests- Multiple monitor support
- Auto logout from remote session
1Key Secure Access
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zoho Assist
- Unattended Standard - Monthly$12.991 Month
- Remote Support PRO - Monthly$17.991 Month
1Key Secure Access
No in-app purchases
Questions
Is Zoho Assist free?
Is 1Key Secure Access free?
Which has better reviews, Zoho Assist or 1Key Secure Access?
Do Zoho Assist or 1Key Secure Access have ads?
Which is updated more often, Zoho Assist or 1Key Secure Access?
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