Connect Staff vs GuesTool

Connect Staff provides real-time two-way guest and staff communication. Help drive and improve guest satisfaction through customizable workflows and user roles by managing and responding to requests in real-time. Request assignments are set up within Connect CMS and be segmented to match the way you work. Tasks can be assigned or automatically re-assigned based on staff availability, time-of-day, request type or even by fulfillment ETA. Guests' requests and staff tasks are available across mobile and tablet devices. Review data analytics from your dashboard, communicate with guests via SMS messaging, and measure staff efficiency and response times - all from one centralized, permission-based CMS (content management system). Connect Staff is for the staff at locations utilizing the Monscierge Connect platform. The complete functionality of Connect Staff may not be available at all properties.

Communication between the reception of the hotel or accommodation provider with the guest is very often a bottleneck of business. This app is intended for the staff of accommodation units that use GuesTool app. It allows the employees to see, claim, unclaim, comment or resolve requests placed by their guests through the GuesTool app. Both the guest and the employee see the comments in a selected language, which makes the communication faster and avoids language barriers.