Comparison

Ooredoo Qatar vs Arsel

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Ooredoo Qatar

Manage all your mobile and home internet services in one place. Track usage, recharge prepaid plans, pay bills, and explore deals and rewards. Get support and request installations easily.

Highlights
  • Manage mobile services
  • Track data and spending
  • Recharge prepaid plans
  • Pay phone bills
  • Request home internet installation
  • Explore phone deals and rewards
  • Contact customer support
Features
Read full description

Everything you need to manage all your mobile services in one place! Find deals, track subscriptions, & so much more! The Ooredoo app is the best way to complement your experience with Qatar's most reliable mobile network. Whether you’re in the country or travelling overseas, this will be your secure companion to manage your accounts, check your daily spending, monitor your data roaming plan usage, and subscribing to a variety of add-ons. Check balances, recharge your prepaid plan, and pay your phone bills quickly and easily. Simply download the app, register or log in to your existing account, and you will be able to track usage, reserve your favourite number for a new eSIM, block unwanted SMS senders, and more with a single hit of a button. Request home internet installation to your desired location or upgrade your current Home+ plan using the app to get more benefits and ensure a constant connection with your family and friends. Visit our eShop to find incredible phone deals and receive Nojoom points with every purchase you make! Buy the latest devices from smartphones, tablets, or accessories and collect reward points that you can redeem at your convenience either from Ooredoo or any of our loyalty programme partners. Our Help section provides several methods of contacting us, including chatting to our dedicated support agents via our live chat feature, via WhatsApp, email, or via a call; we’ll always be glad to hear from you to ensure your Ooredoo experience is up to standards! On top of that, you can utilize our handy online directory and get quick access to a massive list of contact numbers for the services you might need. Don't forget to visit the app on a regular basis to learn about any updates and check out our unmatched postpaid deals, as we're constantly adding new offers that will surely catch your eye. Ooredoo Qatar may require access to your physical steps count using the Health App and/or HealthKit to allow some sports offers and features. We will notify you for permission when and if access to this information is required.

About

Arsel

This app allows telecom consumers in Qatar to submit complaints and inquiries directly to the Communications Regulatory Authority. It also provides a network coverage map, internet speed tests, and information about consumer rights and updates from the CRA.

Highlights
  • Submit telecom complaints and inquiries
  • View online network coverage map
  • Test internet speed
  • Access consumer rights information
  • Receive CRA updates
Features
Read full description

The Communications Regulatory Authority (CRA) is the communications regulator in the state of Qatar established by virtue of Emiri Decree (42) in 2014. CRA regulates the communications & infoology and postal sectors, and access to digital media. Arsel is the Communications Regulatory Authority’s mobile app to empower telecom consumers in Qatar. The app was specifically developed by CRA as an additional tool for consumers to provide their complaints and inquiries about telecommunication services in Qatar directly to CRA. The data collected through the app will help CRA to work with the service providers to improve the quality of services in the country. The word Arsel means “to send” in Arabic, and CRA hopes the app, will indeed help consumers communicate directly with us. Through the app the consumers can: Send complaint and inquiry about telecommunication services directly to Communications Regulatory Authority. Access an online network coverage map showcasing other consumers experience and informing users if coverage issues been reported in their area or not. Test your internet speed. Know more about your rights and how we can help you. Receive updates and information from the CRA. هيئة تنظيم الاتصالات هي الجهة المسئولة عن تنظيم قطاع الاتصالات في دولة قطر. وقد أنشئت بموجب القرار الأميري رقم (42) لسنة 2014. تتولى الهيئة تنظيم قطاع الاتصالات وتكنولوجيا المعلومات وقطاع البريد، والنفاذ إلى الإعلام الرقمي. أنشأت هيئة تنظيم الاتصالات تطبيق "أرسل" للهواتف المحمولة لتمكين وتوعية المستهلكين بكافة حقوقهم في قطاع الاتصالات في قطر. وقد تم تطوير هذا التطبيق خصيصا من قبل هيئة تنظيم الاتصالات كقناة إضافية تمكن المستهلك من تقديم شكواه واستفساراته مباشرة إلى الهيئة حول خدمات الاتصالات في قطر. وسوف تساعد البيانات التي يتم جمعها من خلال هذا التطبيق في عمل الهيئة مع مقدمي الخدمة على تحسين جودة الخدمات في البلاد. كلمة Arsel مشتقة من مرادفها الأصلي باللغة العربية "أرسل" وتأمل الهيئة ان يسهل هذا التطبيق تواصل المستهلكين معنا مباشرة . من خلال التطبيق يمكن للمستهلكين:: تقديم شكوى أو استفسار مباشرة لهيئة تنظيم الاتصالات حول خدمات الاتصالات. الاطلاع على خريطة شبكة التغطية على الإنترنت وعرض تجارب مستهلكين اخرين وترشد المستهلك ما اذا كان هناك شكاوى تغطية في منطقته او لا . اختبار سرعة الإنترنت معرفة المزيد عن حقوقك كمستهلك اتصالات. يمكنك استلام اخبار وتحديثات من هيئة تنظيم الاتصالات.

Screenshots

Ooredoo Qatar4 screens
Arsel4 screens

Verdict

The call

The clearest difference is rating: Ooredoo Qatar at 4.0 against Arsel's 3.0. Ooredoo Qatar also leads on update cadence (every 2 weeks vs every 9 months) and ratings volume (8.7K vs 2). Arsel's advantage is device support (3 vs 1) and iOS requirement (11.0 vs 16.6). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Ooredoo Qatar holds the better App Store score, 4.0 against 3.0. That said, the two scores are not equally well evidenced: Ooredoo Qatar has 8.7K ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 42% of Ooredoo Qatar's written reviews are positive against 50% of Arsel's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Ooredoo Qatar ships an update every 2 weeks, Arsel every 9 months. The most recent releases landed on November 1, 2026 and October 2, 2026 respectively.

Scorecard5 real differences · 5 level
Ooredoo Qatar versus Arsel: the parameters behind the verdict, then further details
ParameterOoredoo QatarArsel
PriceFreeFree
Rating4.0 (8.7K ratings) — better3.0 (2 ratings)
Positive reviews42.2% of reviews50.0% of reviews — better
Number of ratings8.7K — better2
Update frequencyEvery 2 weeks — betterEvery 9 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.611.0 — better
Further details — not scored
Size347 MB50 MB
Age rating4+4+
DeveloperOoredooCommunications Regulatory Authority (State Of Qatar)

Customer experience

Ooredoo Qatar

All ratings8,748 ratings
Positive75.0%
Neutral3.9%
Negative21.1%
Written reviews688 reviews
Positive42.2%
Neutral5.5%
Negative52.3%

Arsel

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews4 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

Ooredoo Qatar

Reported bugs

3 issues
  • App not opening after updates
  • Unable to see account balance
  • Payment failures and errors

Requested features

3 requests
  • View bills before payment
  • Simplified login process
  • Improved customer support

Arsel

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Ooredoo Qatar

No in-app purchases

None

Arsel

No in-app purchases

Questions

Is Ooredoo Qatar free?
Ooredoo Qatar is free to download, with no in-app purchases.
Is Arsel free?
Arsel is free to download, with no in-app purchases.
Which has better reviews, Ooredoo Qatar or Arsel?
Ooredoo Qatar is rated higher. Ooredoo Qatar averages 4.0 out of 5 from 8.7K ratings, while Arsel averages 3.0 from 2 ratings.
Do Ooredoo Qatar or Arsel have ads?
Neither Ooredoo Qatar nor Arsel shows ads.
Which is updated more often, Ooredoo Qatar or Arsel?
Ooredoo Qatar ships an update every 2 weeks, and Arsel every 9 months. Most recently, Ooredoo Qatar was updated on November 1, 2026 and Arsel on October 2, 2026.

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