Let's Connect by PATHADVICE vs SoftBCom Service Desk Mobile

Let’s Connect is a way to reach out to your business prospects from around the world, wherever and whenever. Get in touch through customizable website widgets, QR codes or links to offer live communication or appointment booking for later consultations. With Let's Connect we help companies to interact with customers via real-time chat, phone or video calls, making it a breeze to convert more leads and provide wow-worthy support. Useful for: E-Commerce: Personal live shopping assistant, connect your shop consultants with your website visitors and more. Customer Support: Use screen sharing to better & faster understand the problems of your customers and answer questions in a more efficient way. Marketing & Sales: Lead generation, collect customer feedback, improve customer experience & increase sales. How does it work? 1) Set-up & customize everything within minutes on your desktop browser 2) Easily offer new contact points for your customers on your website, products, or marketing material 3) Accept and answer incoming requests or leads directly in the app 4) Collect qualified leads, grow sales and increase customer satisfaction Let‘s take your customer's experience to the next level & boost online sales with Let's Connect! --- Links: Terms of use: https://www.letsconnect.at/terms-of-use Data privacy: https://www.letsconnect.at/data-privacy Legal notice: https://www.letsconnect.at/legal

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files. – No-code – Drag and drop – Comments – Phone and address recognition – Offline mode – Push notifications – Geolocation One app for different user roles: MOBILE SOLUTION FOR DISTRIBUTED TEAMS Brings together all the colleagues within a business process: – Support experts working from out of the office – Engineers in the field – People in multi-office structures – Service teams Open requests can be processed and monitored from anywhere: – Prompt registration of new requests – Change of status, of the person in charge, etc. – Notification of any changes and activities – Context search – Receiving and updating of key information – Creating tasks within the request solution MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS A full-fledged leader’s workplace – Provides access to corporate info – Participation in multi-step approvals – Initiation and approval of applications and tasks – Comments on decisions – Monitoring – Performance control – Escalation MOBILE CLIENT FOR CUSTOMERS A supporting communication channel – Registration of new requests – Additional info from service divisions through comments – Access to knowledge base – Tracking of request processing progress – Confirmation and resumption of request processing – Feedback upon request completion