Rue55 vs Wait Way

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WaitWay: Virtual Sign-In and Queue Management WaitWay is the modern, HIPAA-compliant virtual sign-in and queue management system for clinics, counseling practices, schools, government offices, salons, and any organization that wants a fast, friendly way to welcome visitors, without paper forms or expensive kiosk hardware. Visitors check in on a tablet, phone, or kiosk. Your staff sees the sign-in list in real time and gets an instant alert for every new arrival, and the alert never shows the visitor's name. New in 2.0: a redesigned check-in screen you can style with your own photos, colors, and logo, and QR pairing that sets up a device in seconds. KEY FEATURES • Secure, HIPAA-Compliant Sign-Ins: Sign-ins are encrypted in transit and stored securely. Notifications and alerts never include visitor names. Business Associate Agreements are available. • Virtual Queue Management: See every sign-in as it happens. Mark visitors as seen, clear them from the list, or forward them to a teammate instantly. • Works on Your Devices: Use WaitWay on an iPhone, iPad, or any browser. No special hardware required. • Provider and Team Collaboration: Assign sign-ins to the right staff member and forward visitors between providers, keeping everyone in sync. • Customizable Forms: Collect only what you need, from appointment details and contact information to your own pre-set questions. • Real-Time Notifications: Instant push alerts for new sign-ins, so you stay on top of the queue from anywhere. • Multi-Provider Queues: Add as many providers or sections as you need, each with their own queue and their own alerts. • Your Brand, Your Look: Add your logo, colors, photos, and welcome message so check-in feels like yours. • Reporting: Export sign-in history for attendance tracking, compliance, or customer-flow analysis. • Privacy First: WaitWay never sells or shares your sign-in data. Your information belongs to you and your organization. • A Little Extra: Optional holiday animations, from Valentine's Day to Thanksgiving, appear on your check-in screen at the right time of year. PERFECT FOR • Healthcare clinics and counseling practices • Schools and universities • Salons and spas • Government offices • Corporate reception areas • Any place that needs a professional, organized check-in WHY WAITWAY? Most sign-in systems require costly proprietary hardware or complicated setups. WaitWay works with the devices you already have, is simple to set up, and grows with your organization. One front desk or many locations, you manage everything from a single dashboard. GETTING STARTED 1. Create your account and sign in to the WaitWay dashboard at https://waitway.com/admin 2. Download the WaitWay app on each device you want to use. 3. In the dashboard, go to Team & devices and choose Add a device. Scan the QR code with the app, or enter the device code the app shows. The device is paired in seconds. Once paired, a device shows the kiosk screen for visitors or the provider screen for staff. Tablets are recommended for kiosks, and you can add more devices at any time. WaitWay: a great first impression, a calmer front desk, every time.