Qminder Queue Management vs Wait Way

Qminder wait line management app helps physical locations with controlling visitor flow and streamlining the wait line experience. A lack of order in waiting lines breeds anxiety and concern whereas the Qminder app provides visitors with a sense of agency, as they sign themselves up for services using self-service kiosks — interactive iPads placed at points of high foot traffic. After employing the Qminder wait line management app the waiting process is faster than ever. The service is efficient, waiting time is reduced, and the visitor experience is greatly improved. In addition, Qminder helps you generate detailed, real-time service analytics. Your staff receives valuable metrics like queue lengths, average waiting times, and other information provided by our system that works towards further improving the service. Our system does not discriminate by industry: from retail and healthcare, to education and government facilities, everybody could use our help. Qminder actively serves millions of customers around the world and is trusted by AT&T, Sprint, Verizon, John Hopkins Medicine, Uber, World Bank, and other well-known establishments. All in all, Qminder is a queue management tool that focuses on people and getting things done. With Qminder, you can start engaging your visitors from the moment they step inside your location, and convert them into loyal customers through a superior waiting experience. ● Increase the efficiency of your waiting lines ● Provide clear visitor guidance and signage ● Monitor each employee’s contribution and help them when needed ● Quickly see how your location performs and identify operational inefficiencies ● Keep track of service metrics and see the bigger picture with regular reports ● Make business and team decisions based on data, not gut feelings alone ● Field-test all of the features with a 14-day unrestricted trial "With Qminder, we managed to reduce our wait times by more than 50%." —Fred Rosal, Business Strategist at Apple Guatemala* "Qminder helps us make five minutes seem like 30 seconds." —George Frankie McAllister, Store Manager at Sprint Telecom "Qminder’s simplicity is what we love the most." —Amy Marr, Director of Operations at GeekHampton Add your customers to the ranks of 36+ million people who enjoy a de-cluttered queuing experience with Qminder. For feedback or requests, contact us at info@qminder.com

WaitWay: Virtual Sign-In and Queue Management WaitWay is the modern, HIPAA-compliant virtual sign-in and queue management system for clinics, counseling practices, schools, government offices, salons, and any organization that wants a fast, friendly way to welcome visitors, without paper forms or expensive kiosk hardware. Visitors check in on a tablet, phone, or kiosk. Your staff sees the sign-in list in real time and gets an instant alert for every new arrival, and the alert never shows the visitor's name. New in 2.0: a redesigned check-in screen you can style with your own photos, colors, and logo, and QR pairing that sets up a device in seconds. KEY FEATURES • Secure, HIPAA-Compliant Sign-Ins: Sign-ins are encrypted in transit and stored securely. Notifications and alerts never include visitor names. Business Associate Agreements are available. • Virtual Queue Management: See every sign-in as it happens. Mark visitors as seen, clear them from the list, or forward them to a teammate instantly. • Works on Your Devices: Use WaitWay on an iPhone, iPad, or any browser. No special hardware required. • Provider and Team Collaboration: Assign sign-ins to the right staff member and forward visitors between providers, keeping everyone in sync. • Customizable Forms: Collect only what you need, from appointment details and contact information to your own pre-set questions. • Real-Time Notifications: Instant push alerts for new sign-ins, so you stay on top of the queue from anywhere. • Multi-Provider Queues: Add as many providers or sections as you need, each with their own queue and their own alerts. • Your Brand, Your Look: Add your logo, colors, photos, and welcome message so check-in feels like yours. • Reporting: Export sign-in history for attendance tracking, compliance, or customer-flow analysis. • Privacy First: WaitWay never sells or shares your sign-in data. Your information belongs to you and your organization. • A Little Extra: Optional holiday animations, from Valentine's Day to Thanksgiving, appear on your check-in screen at the right time of year. PERFECT FOR • Healthcare clinics and counseling practices • Schools and universities • Salons and spas • Government offices • Corporate reception areas • Any place that needs a professional, organized check-in WHY WAITWAY? Most sign-in systems require costly proprietary hardware or complicated setups. WaitWay works with the devices you already have, is simple to set up, and grows with your organization. One front desk or many locations, you manage everything from a single dashboard. GETTING STARTED 1. Create your account and sign in to the WaitWay dashboard at https://waitway.com/admin 2. Download the WaitWay app on each device you want to use. 3. In the dashboard, go to Team & devices and choose Add a device. Scan the QR code with the app, or enter the device code the app shows. The device is paired in seconds. Once paired, a device shows the kiosk screen for visitors or the provider screen for staff. Tablets are recommended for kiosks, and you can add more devices at any time. WaitWay: a great first impression, a calmer front desk, every time.