Twilio Flex vs Netexem

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.

Netexem Virtual Office - Your Business Phone System, In Your Pocket. Stay connected with your customers and team from anywhere. Netexem Virtual Office turns your iPhone into a full business phone system, no desk phone needed. Make & Receive Business Calls Use your business number to call and receive calls from anywhere. Your personal number stays private. SMS & MMS Messaging Send and receive text messages and photos directly from your business line. Keep all client communication professional and organized. Live Web Chat, Built In Website visitors can chat with you in real time, and their messages land right in your app alongside your texts. No need for separate tools like Tidio or LiveChat. All Your Conversations in One Inbox SMS, MMS, and web chat messages are unified in a single inbox so nothing slips through the cracks. Business Contacts & Call History Keep your business contacts organized with names, titles, and companies. View your full call history with timestamps and call duration. Built for Small Business Netexem has helped over 18,000 small businesses stay connected with 99.999% uptime and 24/7 support. Key Features: - Business calling over VoIP - SMS & MMS from your business number - Live web chat integrated into your inbox - Unified message inbox - Business contacts directory - Full call history with missed call alerts - Voicemail support Download now and take your business phone system wherever you go.