Twilio Flex vs Krazimo Studio

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.

Krazimo Studio brings your existing Studio workspace to your iPhone. Use your agents and stay informed about their activity wherever you are. • Find agents and published workflows together in Build. • Chat with agents, provide typed inputs, and attach images. • Read formatted inputs and outputs, inspect raw data, and copy or expand results. • View recent runs, filter activity, and investigate failures and execution steps. • Check your workspace plan, remaining included runs, and model-credit balance. • Track alert incidents, inspect affected runs, and manage shared alert rules. • Review assigned human-in-the-loop requests, edit permitted text, and approve or reject decisions. • Pull down to refresh, switch workspaces, and choose light, dark, or device appearance. Sign in with your existing Krazimo Studio account. Agent and workflow configuration is managed in Studio on the web. Access to reviews and workspace actions follows your existing permissions.