Twilio Flex vs HomeFlow Rep

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices. Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. Flex Mobile requires an existing Twilio Flex account.

HomeFlow Rep is the field app for HomeFlow CRM, the platform home improvement contractors use to run sales, dispatch, production and payroll. It is for the sales reps, canvassers and runners of every company on the platform. WHAT REPS DO IN THE APP • See the appointments dispatch assigned to you, with customer details and directions • Submit your availability for the day, then clock out when you are finished • Update each lead after the visit • Track your commissions and what has been collected on your jobs • Approve subcontractor invoices waiting on you • Start a customer's finance application from the lead and send the documents a lender asks for • Send job pictures from the site when your company asks for them LIVE ACTIVITY Your next appointment on the Lock Screen and in the Dynamic Island: drive time, miles and arrival, kept current while you drive with the phone locked. CANVASSERS AND RUNNERS Canvassers log doors, book appointments from the field and see their earnings. Runners see the route assigned to them and close out each stop. LOCATION During your workday the app shares your location with your own company's dispatcher so the office can route a new job to the crew member closest to it and keep your drive time current. With your permission it keeps sharing in the background while you drive to an appointment. Sharing stops at the end of your workday, when you sign out, and whenever you turn the permission off. The app works without it; only the dispatch map, nearby-job routing and the Live Activity need it. GETTING AN ACCOUNT Your company's administrator creates your account in the HomeFlow web app. Nothing is sold inside the app.