NinjaOne Assist vs IT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NinjaOne Assist
This app simplifies IT support for end users by allowing easy ticket creation, device management, and remote access. It facilitates direct connection with technicians and mobile screensharing for efficient problem resolution.
- Easy ticket creation and note addition
- Device dashboard with status checks
- Secure remote device access
- Direct technician connection requests
- Mobile screensharing for collaboration
- User-friendly interface
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NinjaOne Assist: Empowering End Users with Seamless IT Support Overview: Unlock the full potential of IT support with NinjaOne Assist, the dedicated app for NinjaOne End Users. Designed with simplicity and efficiency in mind, this app transforms the way you interact with your IT environment, making every aspect of technical support a breeze. Key Features: Easy Ticket Management: Create tickets and add notes with ease, providing your technician with all the necessary updates and information. With NinjaOne Ticketing, staying on top of your IT issues is simpler than ever. Device Dashboard: Gain instant access to all of your assigned devices. View essential details, check statuses, and manage your devices with just a few taps. Remote Device Access: Experience hassle-free remote control. Whether you're in the office or on the go, securely access and operate your devices remotely. Direct Technician Connect: Need expert help? Directly request assistance from a technician from the device page. Fast, convenient, and always there when you need it. Mobile Screenshare: Collaborate like never before. With NinjaOne Quick Connect, invite technicians to stream your mobile device's screen for a more interactive and effective support experience. User-Centric Design: Enjoy a user-friendly interface tailored for end users. Navigate with ease and accomplish tasks quickly, without any technical complexities. Why NinjaOne Assist? NinjaOne Assist is more than just an app; it's your partner in seamless IT support. Whether you're tackling minor issues or seeking solutions for complex technical challenges, NinjaOne Assist stands ready to make your IT experience as smooth and stress-free as possible. Get Started Today! Download NinjaOne Assist now and transform your approach to IT support. With its powerful features and intuitive design, managing your IT needs has never been easier or more efficient. Join the NinjaOne family and experience the difference today!
IT
This IT support tool offers a streamlined and privacy-focused platform for managing all your IT needs. It provides quick ticket creation, direct chat support, and transparent tracking of your IT issues for a stress-free experience.
- 3-click Ticket Creation
- Direct Chat Support
- Transparent Ticket Tracking
- Addressing IT Issues
- Privacy-centric Platform
- Round-the-clock Access
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DeskDay IT-Connect is a groundbreaking IT support tool to enhance your support experience. IT-Connect offers an intuitive, privacy-centric platform for all your IT needs, providing round-the-clock access to resolutions and tech support. Features include: * 3-click Ticket Creation * Direct Chat Support * Transparent Ticket Tracking * Addressing IT Issues. More than just an app; it’s your gateway to a streamlined, stress-free IT experience. Add IT-Connect as your personal app to begin. IT-Connect is intended to support users who are registered under DeskDay. Please visit deskday.com to gain access. Please reach out to support@deskday.ai for additional assistance.
Screenshots
Verdict
The clearest difference is ratings volume: NinjaOne Assist at 6 against IT's 1. On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 5.0 for NinjaOne Assist against 5.0 for IT. That said, the two scores are not equally well evidenced: NinjaOne Assist has 6 ratings behind it against 1, so its average is the more settled of the two.
NinjaOne Assist ships an update every 5 weeks, IT every 3 weeks. The most recent releases landed on November 3, 2026 and November 4, 2026 respectively.
| Parameter | NinjaOne Assist | IT |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (6 ratings) | 5.0 (1 ratings) |
| Positive reviews | — | 100.0% of reviews |
| Number of ratings | 6 — better | 1 |
| Update frequency | Every 5 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 34 MB | 56 MB |
| Age rating | 4+ | 17+ |
| Developer | NinjaRMM, LLC | DESKDAY, Inc |
Customer experience
NinjaOne Assist
IT
In-app purchases
NinjaOne Assist
No in-app purchases
IT
No in-app purchases
