NinjaOne Assist vs CloudieConnect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NinjaOne Assist
This app simplifies IT support for end users by allowing easy ticket creation, device management, and remote access. It facilitates direct connection with technicians and mobile screensharing for efficient problem resolution.
- Easy ticket creation and note addition
- Device dashboard with status checks
- Secure remote device access
- Direct technician connection requests
- Mobile screensharing for collaboration
- User-friendly interface
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NinjaOne Assist: Empowering End Users with Seamless IT Support Overview: Unlock the full potential of IT support with NinjaOne Assist, the dedicated app for NinjaOne End Users. Designed with simplicity and efficiency in mind, this app transforms the way you interact with your IT environment, making every aspect of technical support a breeze. Key Features: Easy Ticket Management: Create tickets and add notes with ease, providing your technician with all the necessary updates and information. With NinjaOne Ticketing, staying on top of your IT issues is simpler than ever. Device Dashboard: Gain instant access to all of your assigned devices. View essential details, check statuses, and manage your devices with just a few taps. Remote Device Access: Experience hassle-free remote control. Whether you're in the office or on the go, securely access and operate your devices remotely. Direct Technician Connect: Need expert help? Directly request assistance from a technician from the device page. Fast, convenient, and always there when you need it. Mobile Screenshare: Collaborate like never before. With NinjaOne Quick Connect, invite technicians to stream your mobile device's screen for a more interactive and effective support experience. User-Centric Design: Enjoy a user-friendly interface tailored for end users. Navigate with ease and accomplish tasks quickly, without any technical complexities. Why NinjaOne Assist? NinjaOne Assist is more than just an app; it's your partner in seamless IT support. Whether you're tackling minor issues or seeking solutions for complex technical challenges, NinjaOne Assist stands ready to make your IT experience as smooth and stress-free as possible. Get Started Today! Download NinjaOne Assist now and transform your approach to IT support. With its powerful features and intuitive design, managing your IT needs has never been easier or more efficient. Join the NinjaOne family and experience the difference today!
CloudieConnect
This mobile app provides a unified communications platform for business professionals. It allows users to make and receive calls, manage contacts and voicemails, and send SMS messages from their mobile devices, ensuring seamless connectivity for remote or traveling teams.
- Make and receive business calls from any location
- Seamless call transfers between devices
- Contact, call history, and voicemail management
- Customizable answering rules and presence
- Send and receive SMS and group messages
- Maintain professional identity across channels
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CloudieConnect brings the full power of OITVOIP’s Unified Communications platform directly to end-users' mobile devices. Designed for flexibility and performance, this SIP softphone keeps you connected to your clients, team, and business—wherever you are. With CloudieConnect, you can: • Make and receive calls using your business number from any location, regardless of device • Seamlessly transfer calls between devices without interruption • Manage contacts, call history, voicemail, call recordings and configurations in a single location • Customize answering rules, greetings, and presence • Send and receive SMS—including group messages • Maintain a consistent professional identity across all communication channels Whether you're remote, hybrid, or constantly on the move, CloudieConnect ensures you stay connected with clarity, control, and confidence—all from your smartphone.
Screenshots
Verdict
The clearest difference is rating: NinjaOne Assist at 5.0 against CloudieConnect's 4.0. NinjaOne Assist also leads on ratings volume (6 vs 2). CloudieConnect's advantage is device support (4 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NinjaOne Assist holds the better App Store score, 5.0 against 4.0. Both are backed by a comparable volume of ratings — 6 and 2 respectively.
NinjaOne Assist ships an update every 5 weeks, CloudieConnect every 2 months. The most recent releases landed on October 24, 2026 and October 6, 2026 respectively.
| Parameter | NinjaOne Assist | CloudieConnect |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (6 ratings) — better | 4.0 (2 ratings) |
| Number of ratings | 6 — better | 2 |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod, Apple Watch — better |
| Requires iOS | 16.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 34 MB | 118 MB |
| Age rating | 4+ | 4+ |
| Developer | NinjaRMM, LLC | OIT, LLC |
Customer experience
NinjaOne Assist
CloudieConnect
In-app purchases
NinjaOne Assist
No in-app purchases
CloudieConnect
No in-app purchases
Questions
Is NinjaOne Assist free?
Is CloudieConnect free?
Which has better reviews, NinjaOne Assist or CloudieConnect?
Do NinjaOne Assist or CloudieConnect have ads?
Which is updated more often, NinjaOne Assist or CloudieConnect?
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