Lab GPS vs SCC Star

Lab GPS™ is the first fully cloud-based offering from Data Innovations, built to improve uptime with lab connectivity monitoring, control, and notifications. Offered to all Instrument Manager™ connectivity customers, Lab GPS brings the power of our industry-leading vendor-neutral solution outside the four walls of the lab and enables users to monitor, stop, start, and resolve connection issues even when they are off-site. Connectivity failure and downtime cause inefficiency in the lab and have a significant impact on patient care and turn-around time. Recovery from these downtimes stress the lab further. The longer systems remain disconnected or down, the longer the recovery time will be. Notifications in Lab GPS™ allow users to be notified via visual notification in the web-app when a connection is disrupted or via email if they are off-site. Users can then securely sign into the web-app using single-sign on to stop and start the downed connection, which can resolve connectivity issues and reduce downtime. Lab GPS™ is built to improve business continuity by increasing uptime and reducing recovery time. Our purpose, as always, is to help your lab focus on what matters most - improving patient care.

The Support Tracking Analysis and Response (STAR) application is designed exclusively for employees of SCC and their clients. This mobile application provides quick access to a web-based model, allowing users to track support requests and view company announcements. The first screen displays the Messages tab, which serves as the message center for company announcements and ticket updates (see screenshot #5). To access the dynamic part of the application, please select the Metrics tab just below the top row with quick task access by # and the burger menu (screenshot #3). The burger menu on the main screen grants clients access to various sections of the STAR application (refer to screenshot #2). The Alerts item directs users to a new screen highlighting issues that require immediate attention. The Search link provides access to a Search tool (screenshot #1) for browsing the Knowledge Base of common problems, with multiple filters available for more accurate searches. The burger menu also includes links to various learning resources such as FAQs and Manuals. The Logout link allows users to exit the application. In the Metrics tab, users can utilize customizable tables to sort tickets by status, assignment, and other criteria (screenshot #3). Switching between different metric tables is done via a dropdown menu within the Metrics tab. By clicking on any existing task in the table (for instance, a task with TSS that has three tickets), users can view the ticket details, including its description and the actions taken by the SCC Technical Specialist to resolve the issue (screenshot #4).