ServiceNow Agent vs Lab GPS

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Lab GPS™ is the first fully cloud-based offering from Data Innovations, built to improve uptime with lab connectivity monitoring, control, and notifications. Offered to all Instrument Manager™ connectivity customers, Lab GPS brings the power of our industry-leading vendor-neutral solution outside the four walls of the lab and enables users to monitor, stop, start, and resolve connection issues even when they are off-site. Connectivity failure and downtime cause inefficiency in the lab and have a significant impact on patient care and turn-around time. Recovery from these downtimes stress the lab further. The longer systems remain disconnected or down, the longer the recovery time will be. Notifications in Lab GPS™ allow users to be notified via visual notification in the web-app when a connection is disrupted or via email if they are off-site. Users can then securely sign into the web-app using single-sign on to stop and start the downed connection, which can resolve connectivity issues and reduce downtime. Lab GPS™ is built to improve business continuity by increasing uptime and reducing recovery time. Our purpose, as always, is to help your lab focus on what matters most - improving patient care.