Comparison

Primary Care On Demand vs Care Elevate

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Primary Care On Demand

Access primary care expertise online 24/7 for a wide range of conditions. Connect with a provider for assessments, treatment, and personalized care. Receive helpful reminders and manage your health records seamlessly.

Highlights
  • 24/7 online primary care access
  • Assessment and treatment for hundreds of conditions
  • Connect with Mayo Clinic providers
  • Symptom information and personalized care
  • Medication and appointment reminders
  • Shared medical record for virtual/in-person care
Features
Read full description

Convenient 24/7 access to primary care expertise through our easy-to-use app. Available in Wisconsin, Minnesota and Iowa. Receive assessment or treatment for hundreds of conditions including gastrointestinal issues, upper respiratory infections, headaches and migraines, allergies and asthma and urinary tract infections. With the Primary Care On Demand mobile app, you can:
 - Speak with a Mayo Clinic primary care provider about immediate medical issues from home or on the go - Access clinically-proven information about your symptoms and then quickly connect to the personalized care you need - Receive helpful reminders for labs, follow-up appointments and medication management - Easily move between virtual and in-person care with a shared medical record

About

Care Elevate

Connect with your care team for personalized health support directly from your phone. Securely message your providers, set medication reminders, and track your progress. Stay in control of your health between appointments with tailored resources.

Highlights
  • Secure messaging with care team
  • Medication and appointment reminders
  • Progress tracking
  • Personalized health tips
  • HIPAA compliant
Read full description

Care Elevate is a digital care management app that connects you with your care team for one-on-one, personalized support – right from your phone. You can send private messages to your care team anytime – it’s as easy as texting, but more secure. Whether you have questions, need help managing your health, or want guidance between doctor visits, your care team is there to support you and help you feel more confident and in control of your health. With Care Elevate, you can: · Message your care team securely, anytime · Set reminders for medications and appointments · Track steps and monitor progress over time · Access personalized health tips and resources tailored to your needs Care Elevate helps you stay on top of your health between visits, so you can focus on what matters most. Your privacy is our priority – Care Elevate is fully HIPAA compliant, using secure technology to protect your personal health information. The app is provided at no extra cost to eligible members as part of your plan benefits. Getting started is easy: just sign up with the access code provided by your health plan and have your member ID (from your insurance card) handy. Who can use this app: Care Elevate is available by invitation only. If you received an invitation code from your health insurance plan, you’re eligible to use the app. --------- Wellframe is an independent company supporting Medica by providing the Care Elevate mobile app.

Screenshots

Primary Care On Demand4 screens
Care Elevate4 screens

Verdict

The call

The clearest difference is rating: Primary Care On Demand at 4.7 against Care Elevate's 3.8. Primary Care On Demand also leads on ratings volume (2K vs 4) and update cadence (every 9 days vs every 5 weeks). Care Elevate's advantage is monetization model (free vs ad-supported). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Primary Care On Demand holds the better App Store score, 4.7 against 3.8. That said, the two scores are not equally well evidenced: Primary Care On Demand has 2K ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Primary Care On Demand ships an update every 9 days, Care Elevate every 5 weeks. The most recent releases landed on September 26, 2026 and September 10, 2026 respectively.

Scorecard4 real differences · 6 level
Primary Care On Demand versus Care Elevate: the parameters behind the verdict, then further details
ParameterPrimary Care On DemandCare Elevate
PriceFreeFree
Rating4.7 (2K ratings) — better3.8 (4 ratings)
Positive reviews80.4% of reviews—
Number of ratings2K — better4
Update frequencyEvery 9 days — betterEvery 5 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad — betteriPhone
Requires iOS17.0 — better18.0
Further details — not scored
Size170 MB58 MB
Age rating17+17+
DeveloperMayo ClinicMedica Health Plan

Customer experience

Primary Care On Demand

All ratings1,955 ratings
Positive94.1%
Neutral3.2%
Negative2.7%
Written reviews56 reviews
Positive80.4%
Neutral3.6%
Negative16.1%

Care Elevate

All ratings4 ratings
Positive75.0%
Neutral0.0%
Negative25.0%

Bugs and requests

Primary Care On Demand

Reported bugs

2 issues
  • App freezes or crashes when entering symptoms
  • Difficulty connecting to providers

Requested features

3 requests
  • Improved accessibility for screen readers
  • Integration with patient portal and local services
  • More flexible appointment scheduling

Care Elevate

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Primary Care On Demand

No in-app purchases

None

Care Elevate

No in-app purchases

Questions

Is Primary Care On Demand free?
Primary Care On Demand is free to download, with no in-app purchases.
Is Care Elevate free?
Care Elevate is free to download, with no in-app purchases.
Which has better reviews, Primary Care On Demand or Care Elevate?
Primary Care On Demand is rated higher. Primary Care On Demand averages 4.7 out of 5 from 2K ratings, while Care Elevate averages 3.8 from 4 ratings.
Do Primary Care On Demand or Care Elevate have ads?
Neither Primary Care On Demand nor Care Elevate shows ads.
Which is updated more often, Primary Care On Demand or Care Elevate?
Primary Care On Demand ships an update every 9 days, and Care Elevate every 5 weeks. Most recently, Primary Care On Demand was updated on September 26, 2026 and Care Elevate on September 10, 2026.

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