MyVerint vs rakeConnect

MyVerint enables employees to enjoy the benefits of the Verint Customer Engagement Optimization suite while being mobile. The app is a unified extension of the core solution. It engages and empowers employees by delivering, on-demand actionable intelligence on-the-go, and allows them to swiftly respond, and take action from the convenience of their own mobile devices. Employees can: • View their daily and future schedules as well as their performance scorecard • Submit, edit, waitlist, withdraw, time off requests and other schedule changes • Stay informed on changes as they happen Contact your Verint system administrator to enable the mobile app features.

rakeConnect is designed to keep contractors connected, informed, and productive, the app provides everything needed to manage work in one secure place. With rakeConnect, contractors can easily access their dashboard, track performance, communicate with their team, and manage important documents anytime, anywhere. Key Features • Dashboard Access – View your contractor profile, status, and key details • Performance Metrics – Track productivity, QA scores, and adherence • Payroll Tracking – Review payments, hours worked, and invoice history • Secure Messaging – Communicate directly with your team in real time • File Management – Upload and download important documents • Coaching Sessions – Stay updated on feedback and performance notes • Forms & Resources – Access essential forms and program instructions • Technical Support – Access to our support team for additional support Why rakeConnect? rakeConnect simplifies contractor management by bringing communication, performance tracking, and document handling into one streamlined experience. Whether you're checking your metrics, submitting documents, or sending a message, everything you need is just a tap away.