SMART Service Desk vs HelpNinja

SMART Service Desk Mobile App is a Full Lifecycle, Full Featured and Fully Functional mobile app for ITSM Product and CMDB of SMART Service Desk Application. The App features Realtime Dynamic Dashboards with Drill-Through capability. Currently The App supports the full lifecycle of - Incident Management - Request Fulfillment Management - Problem Management - Change Management - Release Management - Configuration Management Database (CMDB) In Addition, the App also provides Knowledge Management Module and User Surveys. SMART Service Desk - IT Service Management Suite is a flexible and robust Enterprise Solution that is available via On-Cloud and/or On-Premise configurations. It is simple, yet comprehensive, highly configurable multi-lingual ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle. We offer an integrated and modular solution that is designed to support the needs of the customers.

With the Help Ninja you can: • Manage all your team inboxes in the single app and with a tap of your finger. • Reply to your customers easily on the go • Add notes for your internal collaboration regarding that conversation. • Add tags to the group and organize your customer conversation. • Assign conversations to your relevant team member with a simple tap.