SMART Service Desk vs SMART
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SMART Service Desk
This mobile application provides a comprehensive suite for IT Service Management (ITSM), supporting the full lifecycle of incident, request, problem, change, and release management. It also includes a Configuration Management Database (CMDB), knowledge management, and user surveys for streamlined IT operations.
- Incident Management
- Request Fulfillment
- Problem Management
- Change Management
- Release Management
- CMDB
- Knowledge Management
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SMART Service Desk Mobile App is a Full Lifecycle, Full Featured and Fully Functional mobile app for ITSM Product and CMDB of SMART Service Desk Application. The App features Realtime Dynamic Dashboards with Drill-Through capability. Currently The App supports the full lifecycle of - Incident Management - Request Fulfillment Management - Problem Management - Change Management - Release Management - Configuration Management Database (CMDB) In Addition, the App also provides Knowledge Management Module and User Surveys. SMART Service Desk - IT Service Management Suite is a flexible and robust Enterprise Solution that is available via On-Cloud and/or On-Premise configurations. It is simple, yet comprehensive, highly configurable multi-lingual ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle. We offer an integrated and modular solution that is designed to support the needs of the customers.
SMART
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SMART SD mobile app is designed on a collaboration model that connects people, tools, process and automation into a modernise transparent workflow. The transparency tightens the feedback loop, improves information sharing and enhances collaboration with Service Delivery team, allowing user accessing realtime status, receiving major notification and seamless communication with Timeline chats.
Screenshots
Verdict
The clearest difference is iOS requirement: SMART Service Desk at 12.0 against SMART's 18.0. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SMART Service Desk ships an update every 2 months, SMART every 5 weeks. The most recent releases landed on October 20, 2026 and October 13, 2026 respectively.
| Parameter | SMART Service Desk | SMART |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 12.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 14 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | SMART Service Desk | STRATEQ SYSTEMS SDN. BHD. |
In-app purchases
SMART Service Desk
No in-app purchases
SMART
No in-app purchases
Questions
Is SMART Service Desk free?
Is SMART free?
Do SMART Service Desk or SMART have ads?
Which is updated more often, SMART Service Desk or SMART?
Other comparisons
