NEXT Classic vs VirtuaVox SMS

Stay connected to your customers and your team with Nextiva's unified customer experience management app. Whether you're making and receiving phone calls, responding to chats, sending text messages, or collaborating with your team, the NEXT Classic app empowers you to create seamless customer experiences right from your mobile device With NEXT Classic, you can: Unify Every Conversation: Stay on top of customer interactions with a single inbox that brings together calls, chats, emails, texts, Collaborate with Ease: Work cross-functionally with teammates to ensure the right people and insights are always in the loop. Drive Continuous Improvement: Unlock key performance metrics and conversation insights to coach teams and elevate service quality. Work Smarter with AI: Accelerate workflows with intelligent automation, real-time recommendations, and contextual assistance. Stay Connected Anywhere: Manage tickets, contacts, and conversations from any device—whether you're at your desk or on the move. Effortlessly Shift Channels: Move between communication modes without disrupting the conversation or customer experience. Maintain Trust and Security: Deliver every interaction with enterprise-grade security, compliance, and professionalism. Rely on Round-the-Clock Support: Get expert assistance 24/7 to keep your operations running smoothly.

With VirtuaVox SMS, you can send and receive texts from your VirtuaVox business phone numbers. Make and receive text messages using your business phone number! Use your business phone number to text instead of your personal number Send and receive text and picture messages to/from any cell phone number in the continental US View your messages on multiple devices: Use your account on multiple devices with one sign-in Access your messages from any computer via your browser (Chrome/Firefox/Edge) Multiple users can access the same number so you or your team can reply to any message Now your customers can communicate with you with the ease and convenience that they have when texting with friends and family. No need to download a separate messaging “app” to contact you - they can simply text your business number and get in touch.