Months of ongoing issues
Extremely disappointed with Nextiva. We have had ongoing issues since going live in April, and months later, the system still does not work as intended despite trying both Nextiva One and Next.
We have repeatedly received inaccurate or conflicting information, and I have spent countless hours on the phone and emailing support—including nearly every holiday weekend since go-live.
This morning, our system was again experiencing issues, but I was told there was no engineer available because it is a holiday. For a provider of business-critical phone and messaging services, that level of support is unacceptable.
After months of service failures, downtime, misinformation, and constant troubleshooting, Nextiva has become an operational problem rather than a reliable business communications solution.
We have repeatedly received inaccurate or conflicting information, and I have spent countless hours on the phone and emailing support—including nearly every holiday weekend since go-live.
This morning, our system was again experiencing issues, but I was told there was no engineer available because it is a holiday. For a provider of business-critical phone and messaging services, that level of support is unacceptable.
After months of service failures, downtime, misinformation, and constant troubleshooting, Nextiva has become an operational problem rather than a reliable business communications solution.
Show more
worst business decision I have made
One of the worst business software decisions I have made.
Customer service is almost impossible to reach. I waited over an hour and twenty minutes and still did not receive an answer. The software is unreliable, frustrating to use, and performs far below what was promised.
During the sales process, I was told that many features and capabilities were available. After signing up, I discovered that several of those features either do not exist, do not work properly, or are far more limited than they were presented.
The gap between what the sales team promises and what the product actually delivers is unacceptable. I am extremely disappointed with both the software and the customer support.
I would not recommend this company to any business owner.
Customer service is almost impossible to reach. I waited over an hour and twenty minutes and still did not receive an answer. The software is unreliable, frustrating to use, and performs far below what was promised.
During the sales process, I was told that many features and capabilities were available. After signing up, I discovered that several of those features either do not exist, do not work properly, or are far more limited than they were presented.
The gap between what the sales team promises and what the product actually delivers is unacceptable. I am extremely disappointed with both the software and the customer support.
I would not recommend this company to any business owner.
Show more
Worst experience of my life
I’ve been up and down with Tech Support on this for a month and have literally lost Thousands of dollars in business for people trying to call me and the call is not going through it and moving back to my other source
Response from developer
Thanks for your feedback. We’re sorry for the experience. We weren’t able to locate an account under this name. Please contact us at reviews@nextiva.com with the subject - "NEXT Mobile Issue" , so we can learn more and look into this further.
Difficult to operate
* Very difficult to use in day-to-day operations
* Cannot quickly copy and paste phone numbers into the calendar
* System performs poorly with weak or unreliable internet service
* No way to properly save customer information or identify repeat customers
* Text messaging features are difficult and inefficient to use
* No customer follow-up or support to ensure the system is optimized and working correctly
* Workflow slows down productivity instead of improving it
* Communication and scheduling feel clunky and outdated
* Managing returning customers and service history is frustrating
* Overall experience lacks reliability, speed, and support for a busy service business
* Cannot quickly copy and paste phone numbers into the calendar
* System performs poorly with weak or unreliable internet service
* No way to properly save customer information or identify repeat customers
* Text messaging features are difficult and inefficient to use
* No customer follow-up or support to ensure the system is optimized and working correctly
* Workflow slows down productivity instead of improving it
* Communication and scheduling feel clunky and outdated
* Managing returning customers and service history is frustrating
* Overall experience lacks reliability, speed, and support for a busy service business
Show more
System
I mean too many problems with connectivity or being able to hear people on the other end. There are times where the call that was in and out or dropped.
Broken
Do not waste your time with Nextiva. Half your calls will be dropped or unanswerable. You won’t be able to use SMS. The UI is clunky and so poorly designed that you can’t do simple things like find the number of the person that just called you, or call them back from the right number. They’ll promise you everything and deliver nothing. We’ve wasted months and hundreds of dollars working with them to try and fix these issues. Not to mention all the lost revenue from potential customers that can’t reach us or reputation damage from angry customers.
Show more
