Comparison

User.com vs Customerly

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

User.com

Read full description

User.com app gives you a possibility to reply to your customers from your mobile device. Now you can chat with your website visitors from any place.

About

Customerly

This app offers AI-powered customer support tools for teams on the go. It streamlines communication, enables collaboration, and provides faster resolutions with features like AI replies, conversation summaries, and real-time notifications.

Highlights
  • AI-powered replies and summaries
  • Manage multiple inboxes
  • Real-time collaboration with notes
  • Instant message translation
  • Advanced search and filters
  • Customer insights and profiles
Features
Read full description

A smarter, faster way to deliver customer support anytime, anywhere. Customerly Mobile App is the first to empower teams on the go with AI capabilities for customer support. Designed for support agents, managers, and teams, it streamlines communication, enables collaboration, and ensures faster resolutions – all from your mobile device. With AI-powered tools, Customerly makes replying, summarizing, and managing conversations smarter and more efficient than ever, setting a new standard for mobile customer service apps. Key Features: Revolutionary AI Capabilities on the Go • Automatically reply, summarize, and expand conversations with advanced AI tools. • Save time while maintaining a human-like, professional tone in every interaction. Manage Multiple Inboxes with Ease • Seamlessly switch between inboxes and keep customer communication organized. Advanced Search and Filters • Search conversations instantly and filter by tags, status, or priority for focused efficiency. Real-Time Collaboration with Internal Notes • Use @mentions to involve teammates and share internal notes to keep everyone aligned. Global Communication Simplified • Translate messages instantly to communicate with customers worldwide. Smart Conversation Management • Snooze, assign, or send conversation transcripts to manage your workload effectively. Comprehensive Customer Insights • Access detailed customer profiles with tags, custom properties, ratings, events, and lists. Share Help Center Articles and Canned Responses • Provide quick, consistent answers directly from your mobile device. Attach Files Easily • Share images, documents, and other files to resolve issues efficiently. Why Choose Customerly? Customerly is the first mobile app to integrate AI into customer support workflows, offering unparalleled convenience and efficiency. Whether you’re switching from Intercom, Zendesk, or Crisp, Customerly is designed for modern teams that need smarter tools, better collaboration, and a faster way to connect with customers. • AI-Powered Conversations: Save time and enhance quality with AI replies and summaries. • Team Collaboration Made Simple: Use @mentions and notes to align effortlessly. • Real-Time Notifications: Stay informed of critical updates, no matter where you are. • Comprehensive Customer Insights: Understand customer needs better with rich profiles and history. Perfect for Modern Support Teams Customerly sets a new standard for mobile customer service. It’s not just a live chat app – it’s a complete mobile customer support suite designed for teams on the go. Download Customerly now and be part of the revolution in mobile AI-powered customer support.

Screenshots

User.com4 screens
Customerly4 screens

Verdict

The call

The clearest difference is iOS requirement: User.com at 12.0 against Customerly's 16.4. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 weeks. Both last shipped on November 4, 2026.

Scorecard1 real difference · 8 level
User.com versus Customerly: the parameters behind the verdict, then further details
ParameterUser.comCustomerly
PriceFreeFree
Rating—5.0 (1 ratings) — better
Number of ratings—1 — better
Update frequencyEvery 2 weeksEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
Monetization—Free
DevicesiPhone, iPodiPhone, iPad
Requires iOS12.0 — better16.4
Further details — not scored
Size46 MB54 MB
Age rating17+4+
DeveloperUserEngage sp. z o.o.Customerly

In-app purchases

None

User.com

No in-app purchases

None

Customerly

No in-app purchases

Questions

Is User.com free?
User.com is free to download, with no in-app purchases.
Is Customerly free?
Customerly is free to download, with no in-app purchases.
Do User.com or Customerly have ads?
Neither User.com nor Customerly shows ads.
Which is updated more often, User.com or Customerly?
User.com ships an update every 2 weeks, and Customerly every 2 weeks. Most recently, User.com was updated on November 4, 2026 and Customerly on November 4, 2026.

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