GoShield User vs Transpovia Driver

. Information You Provide to Us Account Registration. When you create an account with GoShield, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. You may choose to share additional info with us for your Rider profile, like saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns). We may ask that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s license), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the GoShield Platform (e.g., services for your vehicle or linking to other accounts like travel rewards), you may provide us additional information relevant to those offerings. Usage Information. We collect information about your use of the GoShield Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. Our e-bikes and scooters may collect mobile sensor data, such as speed, direction, height, acceleration, deceleration, and other technical data. We also collect information about your interactions with the GoShield Platform like our apps and websites, including the pages and content you view and the dates and times of your use. Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications and GoShield Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the GoShield Platform, but we will always let you know we are about to do so before the call begins. Rider information shared with Driver: As part of surfacing the ride request and enabling the ride, we share with the Driver the Rider’s pickup and destination, location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns) as well as any additional stops the Rider inputs into the GoShield app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)

Transpovia Driver is the official app for drivers on the Transpovia professional ground transportation platform. Join the Transpovia driver network and manage your trips, track flights in real time, and deliver premium transport services to passengers. KEY FEATURES Airport & Flight Tracking • Real-time flight arrivals and departures • Automatic delay notifications • Terminal and gate information • Smart handling of international arrivals Trip Management • View upcoming, active, and completed trips • Access passenger and booking details • Real-time trip status updates • Trip history and earnings overview Navigation & Operations • Integrated route navigation • Multi-stop trip support • Meet & Greet pickup assistance • No-show reporting with automated timing Communication • Call passengers directly • Quick access to SMS and WhatsApp • Receive notes and instructions from dispatch Driver Tools • Manage vehicle type and capacity • Track child seats and luggage availability • Monitor performance metrics and trip insights Performance Insights • Completed trips count • Earnings per trip and per hour • On-time arrival rate • Trip acceptance rate GETTING STARTED 1. Download the Transpovia Driver app 2. Register with your phone number 3. Complete your driver profile and vehicle details 4. Accept and manage your trips in real time REQUIREMENTS • Internet connection required • GPS must be enabled • Drivers must complete registration and verification SUPPORT Contact us at driver@transpovia.com or visit transpovia.com