Service Flex vs STELLA Insights

Service Flex - Advisor from Reynolds and Reynolds streamlines your service workflow by allowing advisors to seamlessly handle routine tasks from their phones or tablets. With device-agnostic functionality, Service Flex brings you versatile video capture and tailored service recommendations, no matter where you work. Service Flex - Advisor is part of Reynolds Retail Management System and is available exclusively for ERA-IGNITE with Advanced Service from Reynolds.

STELLA Insights puts your dealership’s performance insights and alerts right in your pocket. Stay connected to the numbers that matter, see how your service department is performing, and know when something needs attention wherever you are. SIGN IN THE SAME WAY YOUR DEALERSHIP ALREADY DOES Enter your work email and STELLA will connect you to your dealership’s sign-in experience. Use single sign-on when configured, or securely sign in with your STELLA password. If your account is not connected to a rooftop yet, you can request access directly from the app. SEE ONE STORE OR YOUR ENTIRE GROUP Manage multiple rooftops? Easily switch between an individual dealership and a consolidated group view. Your dashboards automatically update to reflect the location or group you’re viewing. SERVICE PERFORMANCE AT A GLANCE Get a clear view of how STELLA is performing for your service department, including: • Total calls • Call handling rate • Autonomous rate • Appointments booked • Booking conversion rate • Average STELLA talk time Compare performance across periods and choose the date range that works for you — from Today to a Custom Range. GET THE ALERTS THAT MATTER Stay ahead of issues and opportunities with real-time alerts. Get notified when something needs your attention, including low survey scores, repeated callers, booked or cancelled appointments, recalls, and more. Choose which alert types you want to receive on your device, while keeping your dealership’s existing alert configuration intact. BUILT FOR DEALERSHIP LEADERS ON THE GO STELLA Insights is designed for service managers, BDC teams, and dealer group leadership who need visibility into performance without being tied to a desktop. Deep reporting, campaign building, and configuration can be found in the desktop version. Requires an active STELLA Insights account provisioned by your dealership.