Reliant vs MyLBK
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliant
Manage your electricity account with detailed usage tracking, bill payment, and smart home device integration. Monitor electricity, solar, and EV usage, receive alerts, and adjust your thermostat remotely. Access account essentials and get 24/7 customer support.
- Track electricity, solar, and EV usage
- Remote Nest thermostat control
- Bill payment and management
- Account alerts and notifications
- Prepaid fund management
- Account plan management
- 24/7 customer support
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The improved Reliant app delivers powerful new features along with plenty of quick and easy ways to manage your Reliant account. Track electricity usage, receive alerts, pay your bill and sync your Google Nest thermostat and Goal Zero Yeti. Keep your home comfortable Connect and remotely adjust your Nest thermostat Track electricity, solar and electric vehicle usage - Monitor electricity usage details by day, week, month or year. See your projected electricity bill and compare current and past usage. - Monitor your solar generation and consumption and see your Energy Efficiency score. - Sync your EV to schedule charging, see your gas savings and environmental impact. Stay in the know Sign up for Reliant Account Alerts to keep tabs on your electricity usage, bill due dates and even projected charges.* Pay your bill your way Use a stored credit card or bank account to quickly and securely pay your bill. Manage prepaid funds If you’re enrolled in a Reliant prepaid electricity plan, you can use the in-app payment calculator to budget your electricity usage. Access account essentials Review your plan details and manage account settings. Eligible customers can also renew, transfer or change their plan. Get 24/7 help Contact customer support, report an outage, find payment locations and view FAQs. *Not available to customers enrolled in a Reliant prepaid electricity plan. Visit reliant.com/app to learn more about the Reliant app. Please note that the Reliant app is only available to residential customers at this time. Reliant is not affiliated with Google or the products and services they market. Google Nest and Google Nest thermostat are trademarks of Google LLC. You can view our complete privacy policy at reliant.com/privacy. If you have any questions, we’re available 24/7 via online chat and at 1-866-222-7100. Reliant is a registered service mark of Reliant Energy Retail Holdings, LLC. Reliant Energy Retail Services, LLC (PUCT Certificate #10007). © 2024 Reliant Energy Retail Holdings, LLC. All rights reserved.
MyLBK
Easily report city issues like potholes or damaged signs with photos and videos. Track the status of your requests and other community submissions for a better city experience.
- Report city issues
- Submit photos/videos
- Track report status
- Street maintenance requests
- Code violation reporting
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MyLBK app allows you to connect with your city right at your fingertips. Pesky pothole? Damaged street sign? Standing water? The MyLBK app makes it easier than ever to report an issue to the City. You can snap a picture or video to accompany your request. The mobile app can also be used for a variety of other requests such as street maintenance, street light requests, code violations and more. Residents can track the status of reports they or other members of the community submit.
Screenshots
Verdict
The clearest difference is ratings volume: Reliant at 20K against MyLBK's 121. Reliant also leads on update cadence (every 6 weeks vs every 4 months) and rating (4.9 vs 4.7). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Reliant holds the better App Store score, 4.9 against 4.7. That said, the two scores are not equally well evidenced: Reliant has 20K ratings behind it against 121, so its average is the more settled of the two. Written reviews complicate that: 46% of Reliant's written reviews are positive against 50% of MyLBK's, so the app with the better star average is not the one people write more warmly about.
Reliant ships an update every 6 weeks, MyLBK every 4 months. The most recent releases landed on September 26, 2026 and September 16, 2026 respectively.
| Parameter | Reliant | MyLBK |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (20K ratings) — better | 4.7 (121 ratings) |
| Positive reviews | 46.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 20K — better | 121 |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.6 — better | 17.6 |
| Further details — not scored | ||
| Size | 204 MB | 142 MB |
| Age rating | 4+ | 12+ |
| Developer | Reliant Energy Retail Holdings, LLC | City of Lubbock |
Customer experience
Reliant
MyLBK
Bugs and requests
Reliant
Reported bugs
5 issues- Login screen freezes
- Inability to make payments through the app
- Incompatibility with certain mobile devices
- Inconsistent app behavior across platforms
- Syncing issues with Nest thermostats
Requested features
5 requests- Ability to save payment information
- Improved app stability and reliability
- Expanded usage tracking and analytics
- Seamless integration with smart home devices
- Better communication on service changes
MyLBK
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Reliant
No in-app purchases
MyLBK
No in-app purchases
