IBM Software Support vs KyberGate Admin

Introducing IBM Software Support, our ultimate solution to enhance our Support Clients and revolutionize their service experience. Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place. App Key Features: • Ability to see a list with the support cases opened by my company. • Ability to see selected case details, status, updates, who is working on it (ownership). • Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations. • And there is more to come…

KyberGate Admin gives school IT administrators and teachers full control over their device fleet from anywhere. Monitor student browsing in real-time, enforce web filtering policies, manage devices, and respond to safety alerts — all from your pocket. REAL-TIME DEVICE MONITORING • Live Feed — Watch student browsing activity as it happens • Screen View — See what's on every screen, GoGuardian-style • Device fleet overview with online/offline status, battery, and storage POWERFUL WEB FILTERING • Policy Manager — Create and assign filtering policies by grade level, user group, or device • YouTube Filtering — Control YouTube access with category-level granularity • 120+ gaming domains blocked by default • AI-powered URL categorization for unknown sites • SafeSearch enforcement across Google, Bing, YouTube, and DuckDuckGo STUDENT SAFETY (KYBERPULSE) • Behavioral risk scoring powered by AI • Real-time alerts for concerning online activity • Incident timeline with full browsing history per student • Case management for tracking and resolving safety incidents CLASSROOM TOOLS • KyberClassroom — Push URLs, lock screens, and manage focus sessions • Teacher overrides for temporary access during lessons • Enrollment via QR code — get devices connected in seconds REPORTS & ANALYTICS • Weekly Report Card with safety scores and trends • Activity logs with search, filters, and PDF export • Risk scoring dashboard with per-student behavioral analysis • Domain intelligence for investigating flagged sites FLEET MANAGEMENT • View all devices across your organization • Battery, storage, OS version, and agent status at a glance • Remote commands — lock, message, or wipe devices • User management with Google Workspace sync ADMIN & COMPLIANCE • CIPA-compliant web filtering for E-Rate eligibility • Full audit log of all policy and settings changes • Webhook integrations for Slack, Discord, and custom endpoints • Multi-org support for district-wide deployments WORKS WITH YOUR MDM KyberGate works alongside Jamf, Mosyle, and Google Admin. Deploy the proxy profile via MDM and manage everything else from this app. No additional hardware required. BUILT FOR SCHOOLS KyberGate was purpose-built for K-12 education. Unlike consumer parental controls adapted for schools, every feature is designed for the classroom — from grade-level policy templates to teacher override workflows. Requires a KyberGate organization account. Visit kybergate.com to get started with a free trial.