PagerDuty vs IBM Software Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PagerDuty
This app helps organizations manage digital operations and resolve incidents quickly. It provides real-time alerts, incident response tools, and team scheduling to ensure seamless customer experiences.
- Push notification alerts with custom sounds
- Respond to incidents (acknowledge, resolve, reassign)
- View incident details and resolution timelines
- Manage on-call schedules and team overrides
- Create new incidents and loop in responders
- Execute custom actions on incidents
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PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents when seconds matter. Over 12,000 businesses including GE, Vodafone, Box, and American Eagle Outfitters rely on PagerDuty to continuously improve their digital operations. PagerDuty for iOS allows you to: * Receive unlimited push notification alerts and set custom sounds for alerts * Easily access and respond to open incidents (acknowledge, resolve, or reassign) * View incident details, grouped alerts, and resolution timelines at a glance * View your on-call timeline and team schedules, and book overrides for yourself or your teammates * Access a contact list of all users in your account and their contact information * Create new incidents directly from the mobile app * Loop in responders for additional help * Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents NOTE: A PagerDuty user account is required to use this application. Some features’ availability depends on your PagerDuty plan.
IBM Software Support
This application streamlines support case management for businesses. Users can view open support tickets, access detailed case information, and escalate urgent issues directly from their mobile devices. It aims to improve efficiency and response times for clients.
- View company support cases
- Access case details and status
- See case ownership and updates
- Escalate cases from mobile
- Receive urgent alerts
- Contact Support Execs
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Introducing IBM Software Support, our ultimate solution to enhance our Support Clients and revolutionize their service experience. Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place. App Key Features: • Ability to see a list with the support cases opened by my company. • Ability to see selected case details, status, updates, who is working on it (ownership). • Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations. • And there is more to come…
Screenshots
Verdict
The clearest difference is update cadence: PagerDuty at weekly against IBM Software Support's every 2 months. PagerDuty also leads on ratings volume (5.2K vs 1). IBM Software Support's advantage is rating (5.0 vs 4.8) and monetization model (free vs ad-supported). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IBM Software Support holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: PagerDuty has 5.2K ratings behind it against 1, so its average is the more settled of the two.
PagerDuty ships an update weekly, IBM Software Support every 2 months. The most recent releases landed on September 23, 2026 and August 27, 2026 respectively.
| Parameter | PagerDuty | IBM Software Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (5.2K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 24.7% of reviews | — |
| Number of ratings | 5.2K — better | 1 |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPad |
| Requires iOS | 18.0 | 17.6 — better |
| Further details — not scored | ||
| Size | 80 MB | 37 MB |
| Age rating | 4+ | 17+ |
| Developer | PagerDuty Inc. | IBM |
Customer experience
PagerDuty
IBM Software Support
Bugs and requests
PagerDuty
Reported bugs
19 issues- Font sizing issue
- Unable to change alert sound
- Cannot change settings
- Couldn't acknowledge incident
- Crashes on startup
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- Crashes frequently
- Unresponsive after alerts
- Vibration and sound settings not obeyed
- App unresponsive after alert
- Login Fail
- Major bug in update
- Logs out me every few weeks
- Crashes
- Crashes
- Crashes
- Useful...now broken
- Still buggy
- Couldn't acknowledge incident
- Couldn't acknowledge incident
Requested features
5 requests- Add ability to use custom sound for emergencies
- Add ability to use custom sound for emergencies
- Add ability to put services in maintenance mode
- Improve Resolved Incidents view to show oldest first
- Provide easy way to allow calls/texts during DND
IBM Software Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
PagerDuty
No in-app purchases
IBM Software Support
No in-app purchases
Questions
Is PagerDuty free?
Is IBM Software Support free?
Which has better reviews, PagerDuty or IBM Software Support?
Do PagerDuty or IBM Software Support have ads?
Which is updated more often, PagerDuty or IBM Software Support?
Other comparisons
