PagerDuty vs Jamf Self Service+
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
PagerDuty
This app helps organizations manage digital operations and resolve incidents quickly. It provides real-time alerts, incident response tools, and team scheduling to ensure seamless customer experiences.
- Push notification alerts with custom sounds
- Respond to incidents (acknowledge, resolve, reassign)
- View incident details and resolution timelines
- Manage on-call schedules and team overrides
- Create new incidents and loop in responders
- Execute custom actions on incidents
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PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents when seconds matter. Over 12,000 businesses including GE, Vodafone, Box, and American Eagle Outfitters rely on PagerDuty to continuously improve their digital operations. PagerDuty for iOS allows you to: * Receive unlimited push notification alerts and set custom sounds for alerts * Easily access and respond to open incidents (acknowledge, resolve, or reassign) * View incident details, grouped alerts, and resolution timelines at a glance * View your on-call timeline and team schedules, and book overrides for yourself or your teammates * Access a contact list of all users in your account and their contact information * Create new incidents directly from the mobile app * Loop in responders for additional help * Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents NOTE: A PagerDuty user account is required to use this application. Some features’ availability depends on your PagerDuty plan.
Jamf Self Service+
Easily access and install organization-approved apps, books, and updates for your iOS or iPadOS device. This app streamlines device management, allowing you to stay productive and self-sufficient without contacting IT.
- Install apps
- Install books
- Update device configurations
- Receive notifications
- Browse trusted organizational resources
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Jamf Self Service+ empowers you to be more productive, self-sufficient, and secure on your iOS and iPadOS devices. Get the apps and resources you need, when you need them. Browse a catalog of apps approved by your organization, install what you need to stay productive, and keep everything up to date—all without waiting for IT. Self Service+ also helps you stay secure by giving you visibility and notifying you about your network security status, risky apps, and required updates in real-time. Key capabilities: * Network security monitoring and threat alerts * Risky app detection and device security visibility * App catalog with organization-approved apps and books * One-tap installation and real-time updates * Important notifications in one central location Requirements: * iOS 17 or later, iPadOS 17 or later * Your device must be set up by your organization using Jamf Pro
Screenshots
Verdict
The clearest difference is review sentiment: Jamf Self Service+ at 76% against PagerDuty's 25%. Jamf Self Service+ also leads on monetization model (free vs ad-supported). PagerDuty's advantage is rating (4.8 vs 3.0) and update cadence (weekly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PagerDuty holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: PagerDuty has 5.2K ratings behind it against 277, so its average is the more settled of the two. Written reviews complicate that: 25% of PagerDuty's written reviews are positive against 76% of Jamf Self Service+'s, so the app with the better star average is not the one people write more warmly about.
PagerDuty ships an update weekly, Jamf Self Service+ every 2 months. The most recent releases landed on October 29, 2026 and October 23, 2026 respectively.
| Parameter | PagerDuty | Jamf Self Service+ |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (5.2K ratings) — better | 3.0 (277 ratings) |
| Positive reviews | 24.7% of reviews | 75.6% of reviews — better |
| Number of ratings | 5.2K — better | 277 |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPad |
| Requires iOS | 18.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 79 MB | 40 MB |
| Age rating | 4+ | 4+ |
| Developer | PagerDuty Inc. | JAMF Software |
Customer experience
PagerDuty
Jamf Self Service+
User reviews
PagerDuty
From 5.2K App Store ratingsWhat we love
- 💡 Excellent integration with various services
- 🚀 Great functionality and all the tools you need
- 👍 Prefer the app to browser version
Room to improve
- 🐛 Font sizing issue
- 🐛 Unable to change alert sound
- 👎 The widget is clutter
- 👎 Stop waking me up
- 👎 Stop review begging
Jamf Self Service+
From 277 App Store ratingsWhat we love
- 🚀 Easy access to apps
- 👍 Empowers users
- 🚀 Time-saving for IT
- 🔒 Secure app distribution
- 👍 Customizable branding
Room to improve
- 🐛 Bugs and connectivity issues
- 🤔 Confusing for users unfamiliar with Jamf
- 🤔 Limited customization options
Bugs and requests
PagerDuty
Reported bugs
19 issues- Font sizing issue
- Unable to change alert sound
- Cannot change settings
- Couldn't acknowledge incident
- Crashes on startup
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- Crashes frequently
- Unresponsive after alerts
- Vibration and sound settings not obeyed
- App unresponsive after alert
- Login Fail
- Major bug in update
- Logs out me every few weeks
- Crashes
- Crashes
- Crashes
- Useful...now broken
- Still buggy
- Couldn't acknowledge incident
- Couldn't acknowledge incident
Requested features
5 requests- Add ability to use custom sound for emergencies
- Add ability to use custom sound for emergencies
- Add ability to put services in maintenance mode
- Improve Resolved Incidents view to show oldest first
- Provide easy way to allow calls/texts during DND
Jamf Self Service+
Reported bugs
3 issues- Login/sign-in problems
- App getting stuck on certain screens
- Compatibility issues with newer iOS versions
Requested features
3 requests- Improved user interface and organization
- Ability to brand the app icon
- Better integration with web links and resources
In-app purchases
PagerDuty
No in-app purchases
Jamf Self Service+
No in-app purchases









