Comparison

Opsgenie vs PagerDuty

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Opsgenie

Manage incidents and service disruptions for always-on services. Receive real-time notifications, take immediate action on alerts, and collaborate with your team during critical events. Stay in control of your operations from your mobile device.

Highlights
  • Real-time push notifications for alerts and incidents
  • Direct action on alerts (Acknowledge, Close, Escalate)
  • Customizable dashboards for faster response
  • Execute custom actions on alerts
  • Audio/video conferencing for incident collaboration
  • View on-call schedules and user contact information
  • Manage service status and responders
Features
Read full description

Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. The Opsgenie Application for iOS delivers the power of the solution to your mobile devices. You can receive push notifications when alerts and incidents arise, take action directly from the application, understand the status of all known issues and manage your on-call responsibilities. Opsgenie for iOS is free for all Opsgenie customers and requires a subscription to Opsgenie service. Your Opsgenie administrator will send an invite via email for you to create an account. Once your account is created, you can log in to Opsgenie service from the iOS app with your Opsgenie username and password. You can view additional documentation at http://www.opsgenie.com/docs/dashboard/ios-app Features: * Customizable dashboards for responding to alerts and incidents faster * Ability to create alerts and incidents with ease * Easy access and response to alerts and incidents (Acknowledge, Close, Escalate to Next, Take Ownership, Snooze and many more) * Ability to execute custom actions on alerts and incidents (i.e ping, restart server, …) * Opsgenie-hosted audio & video conferencing (Incident Command Center) to effectively collaborate during incidents * Service Catalogs to identify and manage service units * Ability to track each service’s status via dedicated status pages * Ability to define & add responders and/or stakeholders to incidents * Ability to select multiple alerts/incidents and execute an action for all * Alert/Incident list pages supporting native swipe gestures for actions * Ability to save and reuse the searches previously defined in order to filter alerts and incidents * Who Is On-Call page which enables viewing all schedules and active rotations of the moment * User Directory that enables accessing all users and their contact information * Ability to easily contact users via phone call, SMS, email, and Skype * Ability to mute/unmute notifications * Ability to enable/disable notification preferences, notification rules and contact methods

About

PagerDuty

This app helps organizations manage digital operations and resolve incidents quickly. It provides real-time alerts, incident response tools, and team scheduling to ensure seamless customer experiences.

Highlights
  • Push notification alerts with custom sounds
  • Respond to incidents (acknowledge, resolve, reassign)
  • View incident details and resolution timelines
  • Manage on-call schedules and team overrides
  • Create new incidents and loop in responders
  • Execute custom actions on incidents
Features
Read full description

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents when seconds matter. Over 12,000 businesses including GE, Vodafone, Box, and American Eagle Outfitters rely on PagerDuty to continuously improve their digital operations. PagerDuty for iOS allows you to: * Receive unlimited push notification alerts and set custom sounds for alerts * Easily access and respond to open incidents (acknowledge, resolve, or reassign) * View incident details, grouped alerts, and resolution timelines at a glance * View your on-call timeline and team schedules, and book overrides for yourself or your teammates * Access a contact list of all users in your account and their contact information * Create new incidents directly from the mobile app * Loop in responders for additional help * Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents NOTE: A PagerDuty user account is required to use this application. Some features’ availability depends on your PagerDuty plan.

Screenshots

Opsgenie4 screens
PagerDuty4 screens

Verdict

The call

The clearest difference is rating: PagerDuty at 4.8 against Opsgenie's 2.1. PagerDuty also leads on monetization model (ad-supported vs subscription) and ratings volume (5.2K vs 122). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PagerDuty holds the better App Store score, 4.8 against 2.1. That said, the two scores are not equally well evidenced: PagerDuty has 5.2K ratings behind it against 122, so its average is the more settled of the two. Written reviews point the same way: 15% of Opsgenie's written reviews are positive against 25% of PagerDuty's.

UpkeepUpdate frequency

Opsgenie ships an update every 3 weeks, PagerDuty weekly. The most recent releases landed on September 18, 2026 and September 23, 2026 respectively.

Scorecard5 real differences · 5 level
Opsgenie versus PagerDuty: the parameters behind the verdict, then further details
ParameterOpsgeniePagerDuty
PriceFreeFree
Rating2.1 (122 ratings)4.8 (5.2K ratings) — better
Positive reviews14.6% of reviews24.7% of reviews — better
Number of ratings1225.2K — better
Update frequencyEvery 3 weeksWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionAd-supported — better
DevicesiPhone, iPad, Apple WatchiPhone, iPad, Apple Watch
Requires iOS17.0 — better18.0
Further details — not scored
Size224 MB80 MB
Age rating4+4+
DeveloperOpsGenie, Inc.PagerDuty Inc.

Customer experience

Opsgenie

All ratings121 ratings
Positive20.7%
Neutral9.1%
Negative70.2%
Written reviews96 reviews
Positive14.6%
Neutral15.6%
Negative69.8%

PagerDuty

All ratings5,234 ratings
Positive96.9%
Neutral1.4%
Negative1.7%
Written reviews150 reviews
Positive24.7%
Neutral13.3%
Negative62.0%

User reviews

Opsgenie

From 122 App Store ratings

What we love

  • ✅ Comprehensive alert management functionality
  • 📱 Mobile-friendly interface for incident response
  • 🔗 Good integration with Jira and other Atlassian tools
  • ⚡ Quick acknowledgment and alert handling
  • 📊 Detailed incident tracking and prioritization

Room to improve

  • 🔔 Notification system unreliable and frequently fails
  • 🔊 Alert volume cannot be controlled or adjusted
  • 🔐 SSO/Atlassian Access login broken or unavailable
  • ⌨️ Keyboard not appearing during SSO login
  • 🔄 App frequently logs users out unexpectedly

PagerDuty

From 5.2K App Store ratings

What we love

  • 💡 Excellent integration with various services
  • 🚀 Great functionality and all the tools you need
  • 👍 Prefer the app to browser version

Room to improve

  • 🐛 Font sizing issue
  • 🐛 Unable to change alert sound
  • 👎 The widget is clutter
  • 👎 Stop waking me up
  • 👎 Stop review begging

Bugs and requests

Opsgenie

Reported bugs

20 issues
  • Push notifications not delivering despite correct settings
  • Keyboard not appearing during SSO browser login
  • App stuck in login loop or loading spinner
  • Notification rules not being recognized or applied
  • Critical alerts not working on iOS 15+
Show 15 more
  • App forgets login credentials after updates
  • SSO login redirects to web browser then hangs
  • Alerts showing as stale data requiring manual refresh
  • Links in alerts not opening when tapped
  • Apple Watch app showing incorrect on-call status
  • Apple Watch app timing out and not syncing alerts
  • App crashes when receiving alerts
  • Policy verification error preventing app opening
  • Cannot verify policy error on reinstall
  • Bulk acknowledge button not appearing with 50+ incidents
  • Notification banners blocking user actions
  • Dashboard showing incorrect on-call days with dots
  • Alerts not sounding or using wrong notification tone
  • App unable to handle large numbers of incidents
  • Slow app responsiveness and performance issues

Requested features

17 requests
  • Custom ringtone support for different alert types
  • Volume control for notifications
  • Ability to categorize which alerts are critical
  • Dark mode option
  • Multiple account support without logout
Show 12 more
  • Focus mode integration for different on-call schedules
  • Extended calendar view showing future schedules
  • App badge showing unacknowledged alert count
  • Custom vibration patterns
  • Ability to copy text from alert fields
  • Mute option for longer than 10 hours
  • Disable non-critical alerts while keeping critical ones
  • Sound preview functionality
  • In-app bug report submission
  • Notification rules configuration in app
  • Show primary/secondary on-call rotation status
  • Ringer volume control instead of app volume

PagerDuty

Reported bugs

19 issues
  • Font sizing issue
  • Unable to change alert sound
  • Cannot change settings
  • Couldn't acknowledge incident
  • Crashes on startup
Show 14 more
  • Crashes frequently
  • Unresponsive after alerts
  • Vibration and sound settings not obeyed
  • App unresponsive after alert
  • Login Fail
  • Major bug in update
  • Logs out me every few weeks
  • Crashes
  • Crashes
  • Crashes
  • Useful...now broken
  • Still buggy
  • Couldn't acknowledge incident
  • Couldn't acknowledge incident

Requested features

5 requests
  • Add ability to use custom sound for emergencies
  • Add ability to use custom sound for emergencies
  • Add ability to put services in maintenance mode
  • Improve Resolved Incidents view to show oldest first
  • Provide easy way to allow calls/texts during DND

In-app purchases

None

Opsgenie

No in-app purchases

None

PagerDuty

No in-app purchases

Questions

Is Opsgenie free?
Opsgenie is free to download, with no in-app purchases.
Is PagerDuty free?
PagerDuty is free to download, with no in-app purchases.
Which has better reviews, Opsgenie or PagerDuty?
PagerDuty is rated higher. Opsgenie averages 2.1 out of 5 from 122 ratings, while PagerDuty averages 4.8 from 5.2K ratings.
Do Opsgenie or PagerDuty have ads?
Neither Opsgenie nor PagerDuty shows ads.
Which is updated more often, Opsgenie or PagerDuty?
Opsgenie ships an update every 3 weeks, and PagerDuty weekly. Most recently, Opsgenie was updated on September 18, 2026 and PagerDuty on September 23, 2026.

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