ProServiceDesk vs Sime

ProServiceDesk is the all-in-one after-sales support app for machine manufacturers. Customers can easily report issues, chat with support, and share photos or videos to describe problems clearly. Agents handle each case efficiently through a unified workspace that includes messaging, phone and video calls, service reports, check-ups, and spare-parts ordering. Every machine has its own dedicated record containing tickets, documents, service history, and scheduled visits—keeping all information organized, traceable, and always accessible. ProServiceDesk helps manufacturers resolve issues faster, streamline communication, and deliver a modern and reliable support experience long after the machine is sold.

SIME-TEK Service Desk is the dedicated after-sales support app for SIME-TEK egg grading and packing machines. Customers can report issues directly from the field, chat with SIME-TEK’s technical team, and share photos or videos to describe problems clearly — no back-and-forth delays, no lost emails. Our service agents manage every case from a single workspace: messaging, phone and video calls, intervention reports, scheduled check-ups, and spare parts requests — all in one place. Every SIME-TEK machine has its own dedicated record, with complete ticket history, technical documents, service reports, and planned visits. Full traceability from installation to every intervention, always accessible. Because a SIME-TEK machine is a long-term investment — and the relationship doesn’t end at delivery.