Proservicedesk Customer vs Sime

ProserviceDesk is the ultimate service and support companion for customers of industrial machine manufacturers. Whether you need to report an issue, request a service, order spare parts, or connect with a support agent, ProserviceDesk makes the process simple and transparent. Create and track support tickets, view and download detailed service reports, schedule visits, and even connect with agents via secure video calls—all from one easy-to-use app. With ProserviceDesk, you get faster resolutions, better communication, and complete control over your service needs.

SIME-TEK Service Desk is the dedicated after-sales support app for SIME-TEK egg grading and packing machines. Customers can report issues directly from the field, chat with SIME-TEK’s technical team, and share photos or videos to describe problems clearly — no back-and-forth delays, no lost emails. Our service agents manage every case from a single workspace: messaging, phone and video calls, intervention reports, scheduled check-ups, and spare parts requests — all in one place. Every SIME-TEK machine has its own dedicated record, with complete ticket history, technical documents, service reports, and planned visits. Full traceability from installation to every intervention, always accessible. Because a SIME-TEK machine is a long-term investment — and the relationship doesn’t end at delivery.