Dispatch Scout vs Dispatch Me

You didn’t start your service business to live in spreadsheets or burn fuel on bad routes. You started it to do great work and get paid. Dispatch Scout puts your operation in your pocket: scheduling, technician tracking, AI route optimization, invoicing, fleet management, and more — one app, one price, everything included. No paywalls. No surprises. AI Route Optimization Dispatch Scout builds smarter routes that account for appointment windows, job durations, and real-world drive times based on traffic and weather, with turn-by-turn navigation. Fewer wasted miles, more jobs completed per day. Smart Capture (Snap. Done.) Point your camera at the dashboard. Smart Capture reads the odometer, detects warning lights, and logs key check-in details automatically — so pre/post-trip check-ins take seconds and fleet records stay audit-ready. Team Chat Real-time communication between techs in the field and the back-office. Send messages, include attachments, everyone stays in the loop. Job Management That Closes the Loop Create jobs fast, assign techs, attach photos/notes, and keep everyone in sync with real-time status updates and deep-link push notifications. Completion rules help ensure jobs don’t get marked “done” until they’re truly done. Equipment Management Keep track of equipment installs. Use smart-stickers with QR codes so customer's can scan them and view warranty details and contact info. Scheduling Built for Busy Days Day/week views, color-coded assignments, and instant schedule updates. Jump from the calendar straight into today’s optimized route with one tap. Works for 1 tech or 50. Invoicing & Payments Build invoices from completed jobs, take on-site card payments with Stripe Terminal, send invoices by email/SMS, record cash/check, create estimates, and apply discounts, custom pricing, and tax rates — so you can invoice at the truck and get paid faster. Client & Property CRM Store customer and property history in one place, including do-not-contact preferences and custom fields. Jobs, invoices, equipment, and memberships stay tied to the right client automatically. Full-featured CRM done right. Equipment, Memberships, Fleet, Multi-Location Track equipment and service history, sell maintenance plans, schedule vehicle maintenance with reminders, and run multiple locations with role-based permissions. Also included Tasks, notes/docs (photos, videos, PDFs), and real-time updates everywhere.

Dispatch Me is the mobile app for field service technicians working with companies on the Dispatch platform. If your company uses Dispatch to manage and assign work — whether jobs come from warranty companies, property managers, manufacturers, or your own customers — Dispatch Me is how you run those jobs in the field. For small operations, that might mean you're the owner-operator: accepting jobs and managing the schedule from the office, then switching to Dispatch Me the moment you're in the van. For larger teams, your dispatcher assigns the work through the back office and your phone shows you exactly what's next. Either way, from first alert to final invoice, everything runs through one app. **Your schedule, in real time** Jobs assigned to you appear instantly. See the full picture for each one — customer info, job history, notes, special instructions — before you pull out of the driveway. **Keep customers in the loop** Let customers know you're on the way with one tap. Send real-time ETAs and messages so homeowners and property managers always know where you stand. **Complete the job, on site** Upload photos, fill out inspection forms and custom checklists, and capture signatures right from the job site. Everything syncs back to the job record the moment you're done. **Estimates and invoices in the field** Build an estimate on the spot, convert it to an invoice, and collect payment before you leave. No paperwork, no end-of-day reconciliation. **Works without cell service** Basements, rural addresses, dead zones — Dispatch Me keeps working. Everything saves locally and syncs the moment you're back online. **Real-time dispatch alerts** New job, reschedule, or update? You'll know the instant it happens. **Track your travel** Log trips and mileage automatically to give your company an accurate record of your day. --- Note: Dispatch Me is the new mobile app for existing Dispatch users, rolling out throughout 2026 to replace the current Dispatch field apps. Access is provisioned by your company. If you download the app and see a limited access screen, contact your company's Dispatch account manager or visit help.dispatch.me. The companion back-office tool for dispatchers and managers is available at work.dispatch.me.