replyn.io vs InkedLab

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox. UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps. POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.

InkedLab is the all-in-one business management app built specifically for tattoo artists. Streamline your daily operations, manage clients, and grow your business from your phone. APPOINTMENT SCHEDULING Book and manage appointments with an interactive calendar. View weekly schedules, reschedule or cancel bookings, and send automatic SMS reminders to clients 7 days and 1 day before their appointment. CLIENT MANAGEMENT Keep all your client information organized in one place. Store contact details, track visit history, view total spending, and manage client profiles. Easily add new clients or import them from your Square account. PAYMENTS & CHECKOUT Process payments seamlessly through Square integration. Create orders, apply discounts, record cash or check payments, and send payment links directly to clients via SMS. REAL-TIME MESSAGING Communicate with clients through built-in SMS chat powered by Twilio. Send text messages, share images, and send form links — all from within the app. Receive push notifications for incoming messages. TATTOO INQUIRY MANAGEMENT Receive and manage tattoo inquiries from JotForm submissions. Review client details, reference images, and form responses. Accept inquiries and instantly create appointments, or decline with an automated SMS notification. FORMS & DOCUMENTS Create and manage custom forms. Connect your JotForm account to automatically receive submissions. Send form links to clients via SMS and track which clients have received them. BUSINESS REPORTS Track your revenue with detailed reports. View weekly, monthly, or yearly income trends with interactive charts. See total appointments, payment history, and revenue breakdowns. SQUARE INTEGRATION Connect your Square account to sync appointments, customers, payments, and catalog services. InkedLab works with your existing Square setup — no duplicate data entry needed. PUSH NOTIFICATIONS Stay informed with real-time notifications for new bookings, payments, customer updates, and incoming messages. Never miss an important update about your business. SMS REMINDERS Automatically send appointment reminders to your clients. Customize your business address for reminders and exclude specific clients from receiving them. Built for tattoo artists, by people who understand the industry. InkedLab helps you spend less time on admin and more time creating art.