replyn.io vs Soft10 Messenger

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox. UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps. POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.

Soft10 is a comprehensive omnichannel communication and CRM platform designed to help businesses of all sizes manage every customer conversation in one place. Our system brings together WhatsApp, Instagram, Facebook Messenger, Tiktok, Telegram, live chat, and email into a single, unified inbox — so no matter where your customers reach out, every message lands in the same screen. Manage all conversations: You can answer every customer from one platform — no more jumping between apps. Your team responds faster, saves time, and never loses a message again. Know your customer: Every conversation, note, and tag is saved in one unified profile. When the same person writes from Instagram today and WhatsApp tomorrow, you still see their full history in one place. Your second Agent: Yes, you can build and customize your own AI assistant. It answers repeating questions 24/7 and hands the chat to a human whenever needed — which means no more missed messages. Turn chats into sales: With a visual sales pipeline, you track every lead stage by stage on a simple drag-and-drop board. No opportunity slips through the cracks.