replyn.io vs Timelines Global

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox. UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps. POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.

Every customer conversation, on one timeline. Timelines is the team inbox for customer-facing teams. Support and sales agents handle every WhatsApp, Telegram, SMS, and web chat conversation from one shared inbox, and now you can do it from your phone. Reply on the move, hand off to a teammate, and never miss a message that needs you. ONE INBOX FOR EVERY CHANNEL Bring WhatsApp, Telegram, SMS, and web chat together in a single, color-coded inbox. Search across conversations and filter by All, Unread, Mine, or Starred to focus on what matters right now. REPLY FROM ANYWHERE Read and reply to any conversation in seconds. Quote a specific message, react with emoji, copy or edit text, and see delivery status at a glance with sent, delivered, and read receipts. SEND MORE THAN TEXT Send photos from your library, snap a new photo with the camera, or share documents and files without leaving the chat. WORK AS A TEAM Assign conversations to a teammate, claim one for yourself, or leave it unassigned. Add internal comments only your team can see, tag conversations, set follow-up reminders, bookmark important messages, and pin or mute threads to stay organized. CALL YOUR CONTACTS Place a voice call to a contact straight from their profile, with a built-in calling screen and incoming-call support. START NEW CONVERSATIONS Open a chat with a saved contact, dial a phone number directly, or reach a Telegram username. Create groups and channels where your connected account supports them. NEVER MISS A MESSAGE Get a push notification the moment a new message arrives, and tap it to jump straight into the conversation. Toggle notifications and choose a light, dark, or system theme to suit you. ACCOUNT REQUIRED Timelines is the mobile companion to the Timelines shared-inbox platform. You sign in with your existing Timelines account on app.timelines.global. Sign up or reset your password from the login screen. Privacy policy: https://timelines.global/privacy-policy Support: contact@timelines.global