Sambad vs Deskwoot

Sambad is an omnichannel communication platform that brings all your customer conversations into one unified inbox. Whether your customers reach out via Instagram, WhatsApp, Facebook Messenger, TikTok, Gmail, or your website — you can respond instantly from a single app. UNIFIED INBOX • View and manage all conversations across Instagram, WhatsApp, Facebook, TikTok, Gmail, and website chat widget in one place • Filter conversations by channel, assignment status, or team member • Never miss a message with real-time push notifications TEAM COLLABORATION • Assign conversations to yourself or team members • Add internal notes visible only to your team — not the customer • Take over conversations from AI or other team members • See who's handling each conversation at a glance CONTACT MANAGEMENT • Create and manage customer contacts • Link conversations to contacts for a complete customer profile • View contact details, channel presence, and conversation history ECOMMERCE ORDERS • Browse your Blanxer product catalog directly from the chat • Create orders for customers without leaving the conversation • Select delivery city, add products to cart, and track order status • View recent orders and payment status for each customer SMART FEATURES • Send images directly from your camera roll • Mark conversations as read automatically • View message delivery and read status • Support for text, images, audio, video, documents, stickers, and more • Unsupported message types are clearly indicated BUILT FOR TEAMS • Switch between multiple organizations • Role-based access and conversation permissions • AI-handled conversation indicators • Conversation assignment with optional notes Sambad helps businesses of all sizes manage customer communication efficiently. Whether you're a solo entrepreneur or a growing team, Sambad keeps every conversation organized and every customer happy.

Deskwoot for iPhone is the mobile companion app for the Deskwoot customer support platform. Designed for support agents and team leads who need to stay responsive while away from their desk. Key Features: • Unified Inbox – View all open, pending, and resolved conversations in one place. Filter by "Mine" to focus on conversations assigned to you, or browse unassigned tickets your team needs to pick up. • Reply Anywhere – Send messages, attach photos from your camera or library, insert canned responses with the slash trigger, and switch between public replies and private notes that only your team can see. • AI Assist – Generate suggested replies, improve your draft messages, and summarize long conversation threads with one tap. • Smart Notifications – Get instant push alerts when customers message you, when conversations are assigned to you, or when a bot hands off to a human. Customize per-type push preferences inside the app. • One-Tap Macros – Run pre-configured macros to apply common combinations of status changes, assignments, and labels. • Bulk Actions – Long-press any conversation to enter selection mode, then resolve, mark pending, or set priority on multiple conversations at once. • Contact CRM – View customer profiles, add notes, and see their full conversation history. • Multi-Channel – Works with email, web chat widget, messaging apps, and more. All consolidated in one inbox. Note: Deskwoot is an agent-side helpdesk app. Existing Deskwoot users can sign in with their account credentials. End-customer messaging happens via the Deskwoot widget on customer websites and not within this app.