Repair Minder vs Repair Workshop

Repair Minder is a complete repair shop management solution — for both shop staff and their customers. FOR REPAIR SHOP STAFF: • Dashboard & Work Queue - Daily stats, revenue, and active repairs at a glance - Personal work queue with priority sorting - Period comparisons and lifecycle benchmarks • Device Tracking - Barcode/QR code scanning for fast device lookup - Complete repair history and status per device - Workflow automation with status updates • Order Management - Create and manage repair orders with line items - Track progress through repair stages - Payment tracking and customer signatures • Buyback Inventory - Browse and search your entire buyback device stock - Filter by status, location, and engineer - View purchase info, sale prices, refurbishment costs, and device images • Enquiries & Messaging - Manage customer support tickets - Reply with macros and automated workflows - Bulk actions for efficient queue management • Client Management - Customer database with contact details and addresses - Full order history per client • Customisable Tab Bar - Choose which features appear in your main navigation - Quick access to the tools you use most FOR CUSTOMERS: • Real-time Repair Tracking - Live status updates on your repairs - View device details and repair progress • Quote & Pre-authorisation Approval - Review and approve repair quotes instantly - Clear pricing breakdown with VAT • Communication - Message your repair shop directly - Get notified when status changes • Order History - View all past and current repairs - Signature capture for device collection SHARED FEATURES: - Push notifications for status changes and assignments - Passcode lock with biometric (Face ID/Touch ID) support - Dark mode support Staff accounts require a Repair Minder business subscription. Customers receive login credentials when dropping off their device. Contact support@repairminder.com for business setup.

Repair Workshop is the clean, professional tool for repair shops that want to stop juggling spreadsheets, sticky notes and group chats. Built mobile-first for the bench, the front desk and the road, it keeps every ticket, customer and device in one calm, fast place. FROM WALK-IN TO COLLECTED — IN ONE FLOW Create a ticket in seconds: match an existing customer by email or phone, pick or add their device (with accessories Yes/No), then capture the repair description with photos. Every ticket gets a unique number, status and full history from day one. A DASHBOARD THAT ACTUALLY HELPS Clean status summary cards — New, In Progress, Awaiting Parts, Ready, Collected — each showing 1-day, 7-day, 30-day and 1-year counts. Empty statuses hide automatically so you only see what matters. A 30-day mini report gives you the heartbeat of the shop at a glance. STATUS UPDATES YOUR CUSTOMERS LOVE Change a ticket's status with one tap and choose how to notify the customer: save silently, send a polished email, or open a prefilled WhatsApp chat with the country code already set (defaults to Ireland +353, fully configurable). Leading zeros are stripped automatically — no more failed sends. QR LABELS FOR EVERY DEVICE Print a clean QR label for any asset; scanning it from the built-in camera scanner jumps straight to the ticket. Perfect for the back room shelf, drop-off bags and warranty returns. CUSTOMERS & ASSETS WITH FULL HISTORY Every customer card opens to their complete repair history. Every device card shows brand, model, serial, accessories and an encrypted PIN field for when you legitimately need access. Print a label, start a new ticket, edit details — all in one place. PUBLIC BOOKING ENTRY A built-in New Booking form mirrors a website intake form: name, email, WhatsApp/phone, Eircode, address, asset details and GDPR consent — fields you can show, hide or require from Settings. BUILT FOR REAL SHOPS - Company profile (name, logo, address, VAT, contact) printed on labels and emails - Editable brand list, repair type list, status list and asset type list - Staff role presets — Front Desk, Technician, Manager — gating destructive actions - Photo attachments resized for fast sync, multi-photo per ticket - Technician notes timeline plus a full change-history log on every ticket - Universal app: iPhone, iPad and Apple Silicon Mac with adaptive split layouts, keyboard shortcuts and pointer support DESIGNED LIKE THE TOOL YOU DESERVE Soft off-white surfaces, deep navy structure, electric blue accents, monospace tabular numerics for ticket numbers — the clean pro aesthetic of a serious repair bench, no clutter, no AI fluff. Liquid-glass nav bar and a floating + button keep the most important action one thumb away. PRICING Two monthly plans, each with a 30-day free trial. Business Starter unlocks everything you need to run the shop. Pro adds invoices, trade-ins and the full Reports module. Prices are shown in your local currency inside the app before you subscribe. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period; manage or cancel any time in Settings → Apple ID → Subscriptions. Terms of Use: https://repairworkshop.net/terms Privacy Policy: https://repairworkshop.net/privacy