Dialer by Akia vs Dialer Agent

Akia Dialer is a professional phone system built for hospitality teams. Make and receive calls directly from your iPhone using your property's business phone number. When a guest calls in, Akia Dialer instantly displays their name, reservation details, room type, loyalty status, and stay dates right on the call screen. Your team has the context they need before they even say hello.

BOL7 Agent Dialer is the mobile workspace for authorized call-center agents. Manage your daily outreach, track performance, and stay on top of every lead — from one clean, fast app. Built for agents who need to move fast: view assigned leads, place calls through your organization’s telephony routes, log outcomes, and schedule follow-ups without switching tools. KEY FEATURES • Agent Dashboard See today’s call stats, connect rate, and quick actions at a glance. Switch your status — Available, Busy, Break, or Offline — so your team always knows when you’re ready. • Lead Management Browse, search, and filter assigned leads. Open lead details, view contact info, and start a call with one tap. Import leads from CSV or contacts when your admin allows it. • Smart Calling Place outbound calls through SIP, SIM, or VoIP routes configured by your organization. Live call status updates keep you informed from dial to disconnect. • Call Disposition Log call outcomes immediately after each conversation — interested, callback, not interested, wrong number, and more — so your team’s data stays accurate. • Follow-ups & Callbacks Schedule and manage follow-up reminders. Overdue callbacks are highlighted so nothing slips through. • Campaigns View active campaigns, progress, and assigned lead pools tied to your outreach goals. • Call History & Reports Review past calls and export performance reports for your records. • Profile & Settings Update your profile, switch light/dark theme, and access help, terms, and privacy — all in one place. • Secure by Design Login is protected with JWT tokens stored in the device keychain. Business data stays on your organization’s backend — not on your phone. WHO IS THIS FOR? This app is for call-center agents who have been issued credentials by their organization. A valid BOL7 / company account is required to sign in. It is not a consumer dialer or a public phone app. REQUIREMENTS • Active agent account provided by your administrator • Internet connection • Your organization’s telephony backend must be configured and running SUPPORT Questions or access issues? Contact your administrator or reach us at support@bol7.com