OSCC Dashboard vs ToolBerry

Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch. Enter OpenScape Contact Center Dashboard. OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly. It’s simply the better way to manage your contact center. What you can do: Monitor and control all of the important aspects of your contact center, including: - Agent Summary: Number of agents logged on, logged off, idle, away, busy, active - Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls - Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc. - Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more - Change the routing state of an agent (e.g. from unavailable to logged off) - Configure which agents you want to be included in the view - View all available skills for each agent and remove skills from an agent or assign new skills to the agent - Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

Field service management for contractors, technicians, and small crews: work orders, scheduling, dispatch, quotes, and invoicing in one offline-first app. ToolBerry is the field service app for solo pros and small crews who'd rather be on the job than buried in paperwork. Create a work order in seconds, schedule it, send a quote, and collect payment, all from your phone, even with no signal. Your business data lives on your device, not on someone else's server, so ToolBerry is fast, private, and works fully offline in the field. WHAT YOU CAN DO • Work orders: create, schedule, and track every job from request to paid • Scheduling & dispatch: see the day at a glance, assign your crew, and keep every technician moving • Quotes & estimates: send professional estimates on-site and turn an approved estimate into an invoice in one tap • Invoicing & payments: bill from the job, track what you're owed, and get paid faster • Customers & sites: contacts, service history, photos, signatures, and notes in one place • Works offline: no coverage in a basement or on a rural job site? Keep working; everything syncs when you're back online BUILT FOR THE TRADES HVAC, plumbing, electrical, landscaping, handyman, appliance repair, and every small field-service business in between. If you run service calls, ToolBerry keeps the schedule, the paperwork, and the money in one app. WHY SMALL CREWS PICK TOOLBERRY • Offline-first: fully usable with zero signal, not a stripped-down offline mode • Fast: no spinners between you and the next work order • Simple: your crew learns it in an afternoon, no training sessions required • Built for the field: big buttons, quick actions, and photo capture that works with gloves on PRIVACY FIRST No ads, no trackers. Your customer and job data stays on your device and is only backed up to storage you control. We don't sell your data, and we can't lose what we never collect. Download ToolBerry and run your whole operation, work orders, scheduling, dispatch, quotes, invoices, and payments, from your pocket.