Directly OnDemand vs Avantra

As an emerging leader in CX Automation, we’re helping companies deliver better customer service at scale, while also creating economic opportunity for people in the AI era. How does it work? Directly’s platform enables companies to put trusted, expert users (like yourself) at the heart of their AI support systems. These expert users help identify gaps in self-service content and are rewarded as they: create relevant support content that’s delivered to customers automatically, teach AI algorithms so they continuously improve, and resolve customer questions. As an expert, you can use this app to: * Access your personalized dashboard and view new questions * Receive instant alerts for questions and reward updates * View ratings of your responses Please note: this app is for users who have been invited into a customer service program by companies working with Directly. For more information, visit www.directly.com.

Avantra is the industry-leading AIOps and Automation platform for SAP Avantra is the industry-leading AI Operations platform for SAP, helping companies transform into a self-healing enterprise. We help SAP customers to improve business experience, performance and compliance, focus valuable resources on digital transformation, and reduce operational cost. Avantra delivers a unified platform, whether on-premises, in the cloud, SaaS, or hybrid, for both Build and Run operations. Founded in Switzerland in 2000 with a global presence, Enterprises and Managed Service Providers trust Avantra to provide them unmatched intelligence and insight into their landscape health. Reduce cost to serve - Avantra’s full-stack automation frees up IT resources by reducing manual effort and automatiing SAP management and operations. It empowers operations teams to focus on innovation. Improve business experience - actionable insights enable better visibility and faster decisions whether in the cloud, hybrid or multi-cloud or on-premises, ensuring critical systems and processes are stable and performant Governance and compliance - Avantra provides complete operational transparency and visibility across SAP landscapes, enforcing and tracking compliance, security, and support audit requirements