CBRE GWS Service Request vs fmPilot
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CBRE GWS Service Request
This client-based mobile application allows users to create, track, and rate facility management service requests. It is designed for both CBRE GWS clients and employees to streamline service management.
- Create service requests
- Track service requests
- Rate service requests
- Client-based application
- Employee access
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OVERVIEW: CBRE Global Workplace Facility Management team is proud to offer our Service Tracking And Request app, a client based mobile application to create, track & rate their facility management service requests. AUDIENCE: CBRE GWS Clients & our employees FEATURES: Create, track & rate facility management service requests.
fmPilot
This app allows facility managers to request repair services on their mobile devices. Users can submit repair requests, upload photos of the damage, and access training materials. It simplifies the process of reporting facility issues.
- Request repair services
- Upload photos of repairs
- Access training materials
- Simplify repair requests
- Mobile access to services
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FacilitySource’s new fmPilot mobile app gives facilities managers the ability to request repair services using their iPhone or iPad. Download the fmPilot app today and gain access to additional app features, including: - Request Repair services online - The ability to take photos of the requested repair - Access training material and videos FacilitySource’s fmPilot app simplifies the request repair process and satisfies new requirements for mobile access to request repair services. Available now! (Please note: This app is intended for usage by facility managers of FacilitySource clients. They must have a proper username and password to log-in into the application.)
Screenshots
Verdict
CBRE GWS Service Request and fmPilot both sit at 3.1 stars, but that hides the real split: 50% of fmPilot's written reviews are positive against 25% of CBRE GWS Service Request's. fmPilot also leads on update cadence (monthly vs every 4 months). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.1 for CBRE GWS Service Request against 3.2 for fmPilot. Both are backed by a comparable volume of ratings — 8 and 16 respectively. Written reviews are what separate them: 25% of CBRE GWS Service Request's written reviews are positive against 50% of fmPilot's.
CBRE GWS Service Request ships an update every 4 months, fmPilot monthly. The most recent releases landed on June 9, 2026 and June 20, 2026 respectively.
| Parameter | CBRE GWS Service Request | fmPilot |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (8 ratings) | 3.2 (16 ratings) — better |
| Positive reviews | 25.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 8 | 16 — better |
| Update frequency | Every 4 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 11.0 | 11.0 |
| Further details — not scored | ||
| Size | 4 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | CBRE, Inc. | facilitysource Inc |
Customer experience
CBRE GWS Service Request
fmPilot
In-app purchases
CBRE GWS Service Request
No in-app purchases
fmPilot
No in-app purchases
Questions
Is CBRE GWS Service Request free?
Is fmPilot free?
Which has better reviews, CBRE GWS Service Request or fmPilot?
Do CBRE GWS Service Request or fmPilot have ads?
Which is updated more often, CBRE GWS Service Request or fmPilot?
Other comparisons
