OSCC Remote Assistant vs SysTrack

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Remote Assistant. OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. What you can do: - Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.) - Change your routing status (e.g. from unavailable to available) - View detailed contact information on incoming calls like source, target, queue, etc. - View the real-time status of your fellow agents - Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

SysTrack is a digital experience monitoring solution for IT departments that gathers and analyzes data on everything that may impact end-user experience. This app is SysTrack's collector for iOS devices. Through it, SysTrack captures data on the performance and usage of the device and other resources so that IT teams can understand what is at the root cause of issues and how to go about fixing them. SysTrack can capture the following device information: - Hardware and OS details - Internal and external free space - Network Interfaces - CPU usage - Memory usage - Battery usage The app does not collect personal data such as text messages, emails, and web browsing history. Note: This app is not a Mobile Device Management (MDM) or Enterprise Mobility Management (EMM) solution. It is meant for capturing device-level data for monitoring and diagnosing issues relating to the mobile device.