Comparison

Kiteworks vs NinjaOne Assist

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Kiteworks

Access and share sensitive data securely through a private network provided by your employer or partner. Share files, send encrypted emails, and capture compliant photos that upload directly to your organization's cloud, preventing data leaks to other apps or your device.

Highlights
  • Secure data access and sharing
  • Encrypted file sharing and email
  • Compliant photo capture and upload
  • Data isolation from other apps
  • Tracking of recipient access
  • Phishing and spam-protected email
  • Secure access to internal repositories without VPN
Features
Read full description

Use the Kiteworks mobile app to access and share data through a Kiteworks cloud application provided by your employer or a partner business. Its Kiteworks Private Data Network (PDN) effortlessly protects your organization’s sensitive data no matter where you go. Share files and send emails simply and securely. Take compliant, encrypted photos that automatically upload to your organization’s Kiteworks cloud. Data, email, and photos never leak to the other apps, camera roll, or folders in your device. Key features: • Strong encryption of your organization’s data in the phone, in transit, and in the cloud • Tracking that shows you when recipients accessed your emails and shared files • Invitation-only email that never exposes you to phishing and spam • Secure access to your organization’s internal data repositories, such as file shares, home drives, SharePoint, Box, etc., without needing a VPN • Automatic, effortless enforcement of your organization’s compliance policies for regulations like HIPAA, GDPR, CMMC, CCPA, NIS 2, FedRAMP, and many more If you're a Kiteworks customer, download the mobile app today! To become a customer, visit us at www.kiteworks.com!

About

NinjaOne Assist

This app simplifies IT support for end users by allowing easy ticket creation, device management, and remote access. It facilitates direct connection with technicians and mobile screensharing for efficient problem resolution.

Highlights
  • Easy ticket creation and note addition
  • Device dashboard with status checks
  • Secure remote device access
  • Direct technician connection requests
  • Mobile screensharing for collaboration
  • User-friendly interface
Features
Read full description

NinjaOne Assist: Empowering End Users with Seamless IT Support Overview: Unlock the full potential of IT support with NinjaOne Assist, the dedicated app for NinjaOne End Users. Designed with simplicity and efficiency in mind, this app transforms the way you interact with your IT environment, making every aspect of technical support a breeze. Key Features: Easy Ticket Management: Create tickets and add notes with ease, providing your technician with all the necessary updates and information. With NinjaOne Ticketing, staying on top of your IT issues is simpler than ever. Device Dashboard: Gain instant access to all of your assigned devices. View essential details, check statuses, and manage your devices with just a few taps. Remote Device Access: Experience hassle-free remote control. Whether you're in the office or on the go, securely access and operate your devices remotely. Direct Technician Connect: Need expert help? Directly request assistance from a technician from the device page. Fast, convenient, and always there when you need it. Mobile Screenshare: Collaborate like never before. With NinjaOne Quick Connect, invite technicians to stream your mobile device's screen for a more interactive and effective support experience. User-Centric Design: Enjoy a user-friendly interface tailored for end users. Navigate with ease and accomplish tasks quickly, without any technical complexities. Why NinjaOne Assist? NinjaOne Assist is more than just an app; it's your partner in seamless IT support. Whether you're tackling minor issues or seeking solutions for complex technical challenges, NinjaOne Assist stands ready to make your IT experience as smooth and stress-free as possible. Get Started Today! Download NinjaOne Assist now and transform your approach to IT support. With its powerful features and intuitive design, managing your IT needs has never been easier or more efficient. Join the NinjaOne family and experience the difference today!

Screenshots

Kiteworks4 screens
NinjaOne Assist4 screens

Verdict

The call

The clearest difference is rating: NinjaOne Assist at 5.0 against Kiteworks's 4.2. NinjaOne Assist also leads on update cadence (every 5 weeks vs every 3 months). Kiteworks's advantage is ratings volume (169 vs 4). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

NinjaOne Assist holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Kiteworks has 169 ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Kiteworks ships an update every 3 months, NinjaOne Assist every 5 weeks. The most recent releases landed on October 7, 2026 and October 3, 2026 respectively.

Scorecard3 real differences · 7 level
Kiteworks versus NinjaOne Assist: the parameters behind the verdict, then further details
ParameterKiteworksNinjaOne Assist
PriceFreeFree
Rating4.2 (169 ratings)5.0 (4 ratings) — better
Positive reviews72.9% of reviews—
Number of ratings169 — better4
Update frequencyEvery 3 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.016.0
Further details — not scored
Size172 MB34 MB
Age rating4+4+
DeveloperKiteworks USA, LLCNinjaRMM, LLC

Customer experience

Kiteworks

All ratings169 ratings
Positive76.9%
Neutral7.1%
Negative16.0%
Written reviews48 reviews
Positive72.9%
Neutral6.3%
Negative20.8%

NinjaOne Assist

All ratings4 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Kiteworks

Reported bugs

5 issues
  • App not working on iPad and Mac
  • Won't launch on iPadOS 13.1
  • Preventing access to documents
  • Devices and accounts compromised
  • Software downloaded automatically

Requested features

4 requests
  • Reporting functionality
  • Direct upload to MS Office
  • Scan to PDF functionality
  • Download multiple files at once

NinjaOne Assist

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Kiteworks

No in-app purchases

None

NinjaOne Assist

No in-app purchases

Questions

Is Kiteworks free?
Kiteworks is free to download, with no in-app purchases.
Is NinjaOne Assist free?
NinjaOne Assist is free to download, with no in-app purchases.
Which has better reviews, Kiteworks or NinjaOne Assist?
NinjaOne Assist is rated higher. Kiteworks averages 4.2 out of 5 from 169 ratings, while NinjaOne Assist averages 5.0 from 4 ratings.
Do Kiteworks or NinjaOne Assist have ads?
Neither Kiteworks nor NinjaOne Assist shows ads.
Which is updated more often, Kiteworks or NinjaOne Assist?
Kiteworks ships an update every 3 months, and NinjaOne Assist every 5 weeks. Most recently, Kiteworks was updated on October 7, 2026 and NinjaOne Assist on October 3, 2026.

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