ChatUWM vs MyServiceMac
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ChatUWM
This app empowers independent mortgage brokers to manage their business remotely. It provides tools to view loan pipelines, lock loans, check rates, and submit conditions. Brokers can also access UWM's EASE platform, utilize chat support, and manage client requests.
- Loan pipeline management
- Loan locking and submission
- Rate checking
- Scenario creation
- Chat support
- Document access
- Home value estimation
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ChatUWM By United Wholesale Mortgage, LLC Created exclusively to help independent mortgage brokers manage their business on the go. Get quick access to ChatUWM, UWM’s AI-powered tool featured front and center in the ChatUWM mobile app. From one convenient app, brokers can ask questions, manage their pipeline, price loans, take lock actions, estimate home values, view their EASE Dashboard, stay on top of daily tasks and much more.
MyServiceMac
Manage your loans with automated payments, view billing statements, and track loan activity. Receive important alerts for payments and eStatements. Access FAQs and go paperless with eStatements.
- Automated payment drafts
- View loan status and activity
- Access monthly billing statements
- Receive loan alerts
- Opt for eStatements
- Review FAQs
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MyServiceMac app provides you with convenient servicing options, features and alerts! • Setup a recurring or one-time automated payment draft • View the current status of your loan and recent loan activity • Access your monthly billing statements • Review FAQs (Frequently Asked Questions) • Save paper - opt to receive eStatements • Set up loan alerts to be notified when... * Payment received * * Escrow Disbursement * * eStatement available * And much more!
Screenshots
Verdict
The clearest difference is rating: MyServiceMac at 4.8 against ChatUWM's 3.8. MyServiceMac also leads on ratings volume (1.8K vs 181). ChatUWM's advantage is review sentiment (41% vs 13%) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyServiceMac holds the better App Store score, 4.8 against 3.8. That said, the two scores are not equally well evidenced: MyServiceMac has 1.8K ratings behind it against 181, so its average is the more settled of the two. Written reviews complicate that: 41% of ChatUWM's written reviews are positive against 13% of MyServiceMac's, so the app with the better star average is not the one people write more warmly about.
ChatUWM ships an update every 3 weeks, MyServiceMac every 2 months. The most recent releases landed on September 26, 2026 and September 25, 2026 respectively.
| Parameter | ChatUWM | MyServiceMac |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (181 ratings) | 4.8 (1.8K ratings) — better |
| Positive reviews | 41.4% of reviews — better | 12.5% of reviews |
| Number of ratings | 181 | 1.8K — better |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 91 MB | 201 MB |
| Age rating | 4+ | 4+ |
| Developer | United Wholesale Mortgage, LLC | MyServiceMac |
Customer experience
ChatUWM
MyServiceMac
User reviews
ChatUWM
From 181 App Store ratingsWhat we love
- 👍 All-in-one mortgage professional tool
- 🚀 Efficient loan management and tracking
- 💡 Innovative features and continuous improvement
- 👍 Access to files anytime, anywhere
- 👍 Streamlines workflow for brokers
Room to improve
- 😞 Not for homeowners/customers
- 🐛 CR does not work
- 🐛 App doesn't work for some users
- 🐛 Login issues (password errors, not saving logins)
- 🐛 App crashes
MyServiceMac
From 1.8K App Store ratingsWhat we love
- 💻 Easy to use
- 💳 Convenient payment options
- 🤖 Helpful app features
Room to improve
- 🔒 Login issues
- 🐛 Frequent crashes and bugs
- ⚠️ Unreliable app functionality
- 🕰️ Slow and unresponsive
Bugs and requests
ChatUWM
Reported bugs
15 issues- CR does not work
- App doesn't find account
- App keeps crashing
- App always logs you out
- App never saves logins
Show 10 moreShow fewer
- Cannot login to the app
- Incorrect password error
- User ID and password not accepted
- App pulls up wrong documents
- Cannot log in after multiple updates
- Login issues (incorrect username/password)
- App not working on iOS
- App not working on mobile devices
- Mobile website is slow and choppy
- Cannot access information without a computer
Requested features
11 requests- App for homeowners/customers
- Customer-facing app for payments and loan activity
- Ability to manage mortgage payments
- Ability to schedule loan payments
- User-friendly interface for consumers
Show 6 moreShow fewer
- Update mobile website for user-friendliness
- Integrate customer option into the app
- Facial recognition login
- Allow selection of payment withdrawal date
- Change fees in the app
- Fix document viewing errors
MyServiceMac
Reported bugs
3 issues- Unable to login
- App freezes and crashes
- Inconsistent account information
Requested features
3 requests- Improve login and account management
- Fix app stability and performance issues
- Enhance user interface and experience
In-app purchases
ChatUWM
No in-app purchases
MyServiceMac
No in-app purchases
Questions
Is ChatUWM free?
Is MyServiceMac free?
Which has better reviews, ChatUWM or MyServiceMac?
Do ChatUWM or MyServiceMac have ads?
Which is updated more often, ChatUWM or MyServiceMac?
Other comparisons
