MobileSupport vs ConnecTalkアプリ

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center. 
 [Key Features]
 1.Screen Sharing 
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
 2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
 3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
 4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative. 
 [Receiving Mobile Device Support - Customers]
 1.Download, install, and then launch the ‘MobileSupport’ application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

【ConnecTalk（コネクトーク）アプリとは】 本アプリはソフトバンクにご契約の法人のお客さまがご利用いただけるアプリです。 本アプリを利用することで、ソフトバンクが提供するConnecTalkの 主要な機能を簡単にご利用いただけるようになります。 操作方法は別途ソフトバンクが提供するマニュアルをご参照ください。 【ご注意】 ・本アプリはソフトバンクにご契約の法人のお客さま向けのアプリです。 ・本アプリは必ず企業の管理者さまのご案内に従ってご利用ください。 ・Wi-Fi環境によってはご利用いただけない場合があります。 　Wi-Fiをオフにするか、Wi-Fi環境での動作を事前にご確認の上でご利用ください。 ・ConnecTalkの利用規約やご利用上の注意をご確認の上でご利用ください。