MobileSupport vs SingleID Authenticator

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center. 
 [Key Features]
 1.Screen Sharing 
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
 2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
 3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
 4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative. 
 [Receiving Mobile Device Support - Customers]
 1.Download, install, and then launch the ‘MobileSupport’ application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

The SingleID is identity and access management service that integrates various access environments so that users can log into various business systems easily. The SingleID Authenticator mobile app makes Multi-Factor Authentication more convenient to use as a biometric, PIN, TOTP, and mOTP. When using the app for the first time, scan the QR shown on the additional authentication screen of the SingleID web or enter the service manual code to register the service. If you need additional authentication on the SingleID web, you can conveniently authenticate through mobile push.