MobileSupport vs ピッとPASS

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center. 
 [Key Features]
 1.Screen Sharing 
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
 2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
 3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
 4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative. 
 [Receiving Mobile Device Support - Customers]
 1.Download, install, and then launch the ‘MobileSupport’ application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

ピッとPASSは、アルコール検知器を使用した測定の実行と、測定結果の確認を支援するアプリです。 主な機能： ・Bluetooth対応アルコール検知器との接続 ・アルコール測定の実行 ・測定結果の即時確認 ・測定履歴の閲覧 ・関連デバイス情報の確認 ・個人利用向けの基本設定 本アプリは、ユーザーが日々のアルコール測定をスムーズに行い、その結果を確認するための利用シーンを想定しています。