Comparison

Backline+ vs PatientNow

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Backline+

This HIPAA-compliant platform offers real-time collaboration and workflow automation for healthcare professionals. It centralizes communications and provides virtual patient rooms to enhance care team coordination and improve efficiency.

Highlights
  • Real-time collaboration
  • Workflow automation
  • Secure messaging
  • HIPAA-compliant
  • Virtual patient rooms
  • Centralized communications
Read full description

Intelligent Workflow Management & Collaboration for Healthcare Professionals Backline+ is a cloud-based platform delivering real-time collaboration, workflow automation and secure messaging for the healthcare industry. Designed for healthcare professionals, Backline+'s HIPAA-compliant clinical collaboration platform intuitively mirrors the workflow, collaboration and communication needs of clinicians and administrative staff and delivers them in one, easy-to-use integrated experience. Deployed in healthcare systems across the US, Backline+ has become a platform of choice for hospitals and health systems wanting to go beyond secure messaging and embrace the efficiencies that come with real-time collaboration and workflow automation. • Designed by healthcare professionals for healthcare professionals • Centralizes all communications in one HIPAA-compliant hub • Virtual patient rooms for ultimate care team collaboration With the Backline+ platform, you can: • Increase Profitability • Improve Productivity • Increase Clinician and Patient Satisfaction • Decrease Re-admittance Rates

About

PatientNow

This system helps aesthetic and plastic surgery practices streamline operations by going paperless. It offers automated patient communication, secure access to charts, and efficient encounter note management to enhance patient service.

Highlights
  • Paperless operations
  • Automated patient communication
  • Secure patient chart access
  • HIPAA compliant data storage
  • Automated follow-up processes
  • Digital encounter notes
Features
Read full description

PatientNow is an automated system that can help your aesthetic or plastic surgery practice go paperless, provide you with the tools necessary to run an efficient business, and an automated follow-up process that will free up staff from manual tasking enabling them to provide more patient service. Our automated workflow will complement your practice and help you provide an Exceptional Patient Experience. - Complete patient communication including scheduling, text, and phone call - Full access to patients chart to view and create new records - Completely secure, no practice or PHI is stored on the device, all communication is encrypted and saved to a HIPAA Compliant Amazon environment. - Review and complete encounter notes and documents Requires iOS 13 or higher Compatible with PatientNOW ver. 7.0.194 and higher

Screenshots

Backline+4 screens
PatientNow4 screens

Verdict

The call

The clearest difference is rating: PatientNow at 3.3 against Backline+'s 2.4. Backline+'s advantage is review sentiment (25% vs 0%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PatientNow holds the better App Store score, 3.3 against 2.4. Both are backed by a comparable volume of ratings — 33 and 16 respectively. Written reviews complicate that: 25% of Backline+'s written reviews are positive against 0% of PatientNow's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Backline+ ships an update monthly, PatientNow every 6 weeks. The most recent releases landed on August 21, 2026 and August 29, 2026 respectively.

Scorecard2 real differences · 8 level
Backline+ versus PatientNow: the parameters behind the verdict, then further details
ParameterBackline+PatientNow
PriceFreeFree
Rating2.4 (33 ratings)3.3 (16 ratings) — better
Positive reviews25.0% of reviews — better0.0% of reviews
Number of ratings33 — better16
Update frequencyMonthly — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.6 — better
Further details — not scored
Size117 MB47 MB
Age rating17+4+
DeveloperDiagnotes IncPatient Now Inc

Customer experience

Backline+

All ratings33 ratings
Positive27.3%
Neutral9.1%
Negative63.6%
Written reviews16 reviews
Positive25.0%
Neutral18.8%
Negative56.3%

PatientNow

All ratings16 ratings
Positive50.0%
Neutral6.3%
Negative43.8%
Written reviews6 reviews
Positive0.0%
Neutral16.7%
Negative83.3%

In-app purchases

None

Backline+

No in-app purchases

None

PatientNow

No in-app purchases

Questions

Is Backline+ free?
Backline+ is free to download, with no in-app purchases.
Is PatientNow free?
PatientNow is free to download, with no in-app purchases.
Which has better reviews, Backline+ or PatientNow?
PatientNow is rated higher. Backline+ averages 2.4 out of 5 from 33 ratings, while PatientNow averages 3.3 from 16 ratings.
Do Backline+ or PatientNow have ads?
Neither Backline+ nor PatientNow shows ads.
Which is updated more often, Backline+ or PatientNow?
Backline+ ships an update monthly, and PatientNow every 6 weeks. Most recently, Backline+ was updated on August 21, 2026 and PatientNow on August 29, 2026.

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