Reputation Mobile vs MLC Mobile

Manage your location’s reputation and elevate your customer experience from anywhere with the Reputation mobile app. With the app you can: • TRACK PERFORMANCE: See a snapshot of your Reputation Score and site ratings. • OWN YOUR REVIEWS: Read your location’s feedback and respond to customers quickly. • GET MORE REVIEWS: Send out review requests to increase your review volume and overall ratings. • MANAGE YOUR INBOX: Respond to customers who reach out via popular messaging apps. • MONITOR SURVEYS: Analyze survey results in real-time and share responses with your team. • ATTRACT CUSTOMERS: Engage your audience by posting fresh content to your social channels. • IMPROVE EXPERIENCE: Act on customer feedback by creating and tracking internal issue tickets. Turn customer feedback into your competitive advantage with Reputation.

Mobile devices are a mainstay in today’s businesses and usage only continues to grow. Employees have traditionally relied on mobile devices to stay connected, but this has always meant that an employee has to distribute a separate phone number to ensure that business associates or customers can reach them when they need to be reach. This also results in management of multiple voice mailboxes which decreases productivity and increases the chances of a message not being heard in a timely manner. MLC (Multi Line Client) is a NEC proprietary SIP client that registers to your NEC voice platform (UNIVERGE SV9x00 and SV8x00) and enables your smart phone or tablet to act like your office phone. Providing a user friendly interface that NEC customers are accustom to. Make/Receive calls from your NEC Univerge SV9x00 and SV8x00 voice system over your corporate Wi-Fi network or use a VPN connection on your iPhone or iPad devices to connect over LTE and other Wi-Fi networks.