Doesn’t wake iPhone
This app pretty disappointing on the iPhone. It doesn’t wake the phone when it is in sleep mode. Constantly have to have the unlocked and app open to work. This needs to updated and resolved.
Doesn’t work when iPhone is locked or not the active app
If the MLC app isn’t the active app it doesn’t ring. Not very useful this way
Needs Additional Features
This app is brain dead and the publisher has no plans to improve it. Do what I did; switch to hosted SIP PBX and eliminate equipment ownership, maintenance, licenses and software updates. Compatible and inexpensive Android based desk phones and many iOS SIP apps are available. I now have all the functions of my own PBX, with none of the grief, like proprietary soft phones that are years out of date.
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Doesn’t work well at all
When dialing an extensionAs soon as someone picks up the phone cuts out you can no longer here anybody.This app has been more trouble than it’s been worth
Mlc amazing
This app has saved many of our clients businesses due to COVID It makes all the other apps out there look like garbage! NEC has a proven winner with the MLC
Stopped working altogether
This used to be an amazing app. It worked consistently for me and connected me with my office phone from anywhere. I have no idea what happened, but all of a sudden, it stopped working and only says “Full Port.” I contacted the company who installed our phone system, who got back to me weeks later and basically said the app won’t work with iPhone 12, but they were working on a fix. That was 4 months ago and it’s still not working. I’ve uninstalled and reinstalled so many times I’ve lost count. Such a shame.
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End of life if you have it on an iPhone
Was informed there will be issues in March if you have an iPhone and will have to use another app and pay
This app is not establishing a good connection back to phone server
This app is not establishing a good connection back to phone server
Blah
I have been an NEC technician for 30 years. I personally believe NEC phone systems are the best on the market hands-down. However their mobile app is terrible. The interface is nice setting it up is easy but there are way too many issues. If for some reason it goes off-line for a long period of time it does not come back online it will just say port full and I have to close application and reopen. I’ve seen many voip apps that work 10 times better. NEC you have a great product line just fix the mobile app please
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Poor phone app
Whether you connect the app to WiFi or cell network phone conversations between callers are choppy or underwater sounding. The same goes for retrieving the voicemails. It’s embarrassing having conversations with customers with how poor connection is. It also likes to go “offline” without you realizing it frequently. There is no option for mute or hold so there are times you have the awkward times of listening to each other breath if you have to do data entry. There is a hold button on the app, but all it does is disconnect them. I also had a decent amount of times the phone rings once or even a half a ring and then says missed call. This app will also drain phone battery real quick.
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Support?
Is there some way to get some support for this app?
You broke the app.
Calls no longer ring through unless app is up and active. Background service no longer works.
2.0.36.0 issue
Have to disable Battery Optimization to get MLC to come out of minimized or lock when getting call.
Update on 4/29 blew it
This app has been working well until the update if 4/29. Now the app chokes out halfway through calls at times. Other team members have reported a similar experience after updating.
Needs improvements
Very frustrating. App stops working every day. I open the app sometimes it’s online, sometimes it’s offline and other times it says double assignment. Plus it doesn’t work at all when we have it set to manual mode and auto mode is not secure so I ended up deleting the app for everyone on our network. Looking for new vendor
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Terrible App
It’s hard to know for whom the app developers were making this app. The user interface is set up the same as an old phone instead of an app. Nothing is intuitive, and core functions of the app have stopped working for part of every day I’ve tried to use it. Truly terrible.
Good enough, I guess.
The app does the things you need it to do but it’s not user friendly. A couple of especially irritating things I’ve noticed:
1) If you’re on a call that ends (the other person hangs up, conference line is closed, etc) you’ll get an open line tone on your phone until you open the app up again and “put the phone back on the hook”. There needs to be a quick way to hang up.
2) If you close the app because you don’t want the line to forward to you cell (for example if you’re off work and you don’t want work call to keep coming through) you’ll get a “Log in again” notification every few minutes as long as you’re connected to WiFi.
1) If you’re on a call that ends (the other person hangs up, conference line is closed, etc) you’ll get an open line tone on your phone until you open the app up again and “put the phone back on the hook”. There needs to be a quick way to hang up.
2) If you close the app because you don’t want the line to forward to you cell (for example if you’re off work and you don’t want work call to keep coming through) you’ll get a “Log in again” notification every few minutes as long as you’re connected to WiFi.
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